Telesales Consultant FR (m/f/d)

METRO Markets; Palma de Mallorca; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Une entreprise innovante dans le domaine des marchés en ligne cherche un Consultant Télésales motivé pour soutenir les clients commerciaux, tels que des restaurants et hôtels, en leur fournissant des produits de haute qualité dans le secteur de la technologie de cuisine. Le rôle implique des conseils téléphoniques, la création d'offres sur mesure, et la gestion des relations clients.« Nous offrons des horaires de travail flexibles et des options de télétravail, ainsi que des bénéfices tels que l'assurance santé privée.

Servicios

Heures de travail flexibles

Options de travail hybride

Assurance santé privée couverte

Service de restauration au bureau

25 jours de congé par an

Formación

• Expérience dans l'industrie hôtelière ou avec des équipements du secteur HoReCa.
• Compétences solides en communication et aptitude à se présenter de manière amicale et professionnelle au téléphone.
• Idéalement, de l'expérience en vente ou service client dans un rôle téléphonique.

Responsabilidades

• Effectuer des consultations téléphoniques pour conseiller et vendre des produits de technologie de cuisine commerciale.
• Construire et maintenir des relations clients à long terme par un contact régulier.
• Identifier des opportunités de vente additionnelle et croisée.

Conocimientos

Communication

Relation client

Vente

Travail en équipe

Descripción del empleo

Online marketplaces have never been this awesome.

Are you an experienced hospitality professional looking for a new challenge supporting our business customers, such as hotels and restaurants, to find the right products for their needs? Then you've come to the right place! We are seeking a motivated Telesales Consultant (m/f/d) to support our sales team for the French Market and to contribute significantly to the success of METRO Markets.

What to expect:
You will provide telephone consultation to our key business customers, including restaurants, hotels, and small businesses, regarding our high-quality solutions in the field of commercial kitchen technology. You will have access to inbound calls, allowing you to actively and precisely address our customers' inquiries.

Your responsibilities at a glance:

• Conducting telephone consultations (inbound calls) to advise on and sell our high-quality commercial kitchen technology products, such as professional appliances for washing, cooking, and cooling to our French customers.
• Proactively advising and selling our products and product bundles through outbound calls.
• Creating individual offers, including clarifying details such as availability and conditions, in collaboration with business partners and respective teams.
• Tracking customer inquiries and individual offers until successful completion.
• Building and maintaining long-term customer relationships through regular contact and follow-up calls.
• Identifying upselling and cross-selling opportunities to increase value for our customers.
• Actively contributing to the continuous improvement of the inbound process by sharing expertise and introducing innovative ideas.
• To learn more about our product, please visit: France: www.metro.fr/marketplace/

Requirements:

• Experience in the hospitality, restaurant, and catering industry, or with the corresponding equipment/products in the HoReCa sector.
• Strong communication skills and the ability to present yourself in a friendly and professional manner over the phone.
• Ideally, experience in sales or customer service in a telephone-based role.
• You are a team player and enjoy contributing your ideas to optimize customer service continuously.
• Affinity for the gastronomy industry and an interest in technical solutions are advantageous.
• Native-level proficiency in French and good English skills.

What we offer:

• Innovative products and exciting career opportunities in an agile environment with a start-up mentality.
• A diverse and vibrant international environment with over 70 different nationalities.
• Flexible working hours and hybrid working options, including flexible home office policies.
• 25 days of vacation per year.
• Health and wellbeing support.
• Private health insurance covered by the company.
• Lunch support / catering service at the office.

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners worldwide to focus on what they do best – delight others.