Teleoperador Tarjetas de empresa-American Express

AMEX; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading financial services company seeks a tele-sales professional in Madrid. You will acquire SME clients, offering tailored services and driving sales through phone interactions. Ideal candidates have a strong background in telemarketing and excellent communication skills. This hybrid role offers competitive salaries and a comprehensive benefits package.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Formación

• Minimum 4 years of experience in telemarketing.
• Experience in self-prospecting and cold calling.
• Ability to work independently and in a team.

Responsabilidades

• Acquire new SME clients for the American Express.
• Offer SBS services and close sales via phone.
• Investigate business expenses and encourage spending.

Conocimientos

Telemarketing experience

Lead generation

Self-directed

Team collaboration

Strong communication

Descripción del empleo

Job Description

Work Location Options :

HybridAt American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Working within our small and medium-sized business (SME) sales team, you will acquire new SME clients for American Express in the Spanish market.

It is a well-paid tele-sales position, with an excellent benefits package, including an attractive incentive plan. Daily, you will be dealing with high-level executives including CEOs, CFOs, or Purchasing Managers who will be the valid interlocutors for contracting the American Express Small Business Card, helping business owners manage their finances, improve cash flow, and maintain control of daily expenses, as well as enjoy additional benefits provided by the Card.

The SBS (Small Business Services) corporate cards from American Express offer various advantages with many benefits for companies, from a points program that adds monetary value to the spending done with the Card, to a comprehensive range of insurance for the business trips of the owner and their employees as well.

As part of the team, you must :

• Offer SBS services to Spanish companies, closing sales in a professional manner, providing accurate information and customizing the benefits to the uniqueness of each company. Investigate where they will incur business expenses and encourage that spending.
• The sales are conducted over the phone and will be directed toward: Cold leads from small and medium-sized businesses. Clients who have shown interest in the Card (leads). Self-generated opportunities that you can bring, if they meet the criteria.
• In some cases, the Card is prepared, and follow-up is done during the 12 months following the sale, to support and motivate the client's spending.
• A strong ability to drive innovation and change is required; think from the client's perspective, always within the regulatory framework and with excellent compliance with processes.

Minimum Qualifications

There are the qualifications we are looking for :

• Proven experience in telemarketing for cards or other products with successful results during at least 4 years.
• Experience in lead generation, self-prospecting, and cold calling.
• Self-directed and results oriented with a positive outlook and a clear focus on achieving and exceeding objectives and goals.
• Ability to learn and adapt to change, as well as a strong capacity to work in a team.
• Challenging mindset with the ability to think creatively to identify new business opportunities.
• Natural planner, very organized and able to manage multiple clients at different phases of the sales process and multiple tasks simultaneously.
• Ability to work independently while collaborating with team members in different markets to maximize individual and company performance.
• Very engaging phone communication style with the ability to speak confidently and excellently with high executives.
• English knowledge will be valued.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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