Técnico Sistemas Sharepoint (Hibrido)

Accude; Valencia; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Account Manager to enhance customer relationships and drive renewal success. This role involves daily interactions with clients, managing contract negotiations, and utilizing data insights to ensure customer satisfaction. With a focus on collaboration and proactive problem-solving, you will play a key role in fostering a seamless renewal process. If you're motivated by customer success and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while working in a flexible and supportive setting.

Formación

• 2-5 years of experience in customer-facing/account management roles.
• Proven success in managing a customer portfolio and achieving quotas.

Responsabilidades

• Maintain daily contact with customers and manage the renewal process.
• Identify account risks and pursue expansion opportunities.

Conocimientos

Account Management

Customer Communication

Negotiation

Data Analysis

Collaboration

Herramientas

Salesforce (SFDC)

Sales Navigator

6Sense

Descripción del empleo

Descripción del trabajo: We’re looking for an Account Manager to support the end-to-end renewal process for a portfolio of Hootsuite’s customers. In this role, you will be responsible for day-to-day customer interaction and contract administration and be supported in implementing customer engagement and negotiation strategies. You’ll be a partner to the Customer and Sales Offices, ensuring a proactive and seamless approach to the renewal process for our existing customers. This role is open to applicants located in the United Kingdom & Spain. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role reports to the Director, Customer Sales, EMEA.

WHAT YOU’LL DO :

1. Maintain daily contact with customers, answer questions promptly, monitor health and adoption, and provide recommendations to improve adoption.
2. Manage the renewal process, implement negotiation strategies with manager support to ensure successful outcomes.
3. Provide weekly forecasts, monitor account data health, identify risks or objections, and escalate issues for mitigation to ensure customer retention. Keep the internal database updated for visibility.
4. Act as a trusted advisor during the renewal process, leveraging product knowledge and tailoring strategies to meet customer needs with manager support.
5. Identify and pursue account expansion opportunities upon contract renewal.
6. Understand contract terms and processes to influence the renewal positively and ensure a seamless customer experience.
7. Identify and escalate account risks, support mitigation efforts, and log feature requests and opportunities in Salesforce.
8. Onboard new customers and collaborate with Professional Services when applicable.
9. Perform other related duties as assigned.

WHAT YOU’LL NEED :

• 2-5 years of customer-facing/account management experience, preferably in SaaS or technology industry.
• Proven success managing a customer portfolio, leveraging data insights within the customer journey and sales process.
• Experience achieving quotas and managing portfolios, with skills in developing business plans.
• Experience with sales tools like SFDC, Sales Navigator, and 6Sense.
• Open Communication: Clear verbal and written communication, attentive listening, and clarification questions.
• Collaboration and Teamwork: Ability to work with others to deliver results and prioritize team needs.
• Commitment to Results: Consistently achieve and challenge for results.
• Customer Focus: Proactively help and serve customers’ needs.
• Negotiation: Obtain commitments while maintaining integrity and relationships.
• Perseverance: Pursue tasks energetically and persistently.

WHO YOU ARE :

• Tenacious, motivated by success of customers, colleagues, and community.
• Curious, always learning and seeking improvement.
• Conscientious, keeping promises and acting with integrity.
• Humble, leading with humility and empathy.

Our guiding principles :

• Step Up : Demonstrate living these principles. #StepUp
• One Team : Foster a safe, welcoming, and empowering environment. #OneTeam #FreeToBeMe
• Customer Obsessed : Focus on customer success. #CustomerObsessed
• Go Fast, Be Agile : Prioritize speed and simplicity. #GoFastBeAgile
• Play to Win : Build a profitable, successful company. #PlayToWin #NoExcuses
• Neighbours & Allies : Engage with communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested during the selection process.