Técnico Puertas: Instalaciones Y Service (Zona Levante)

Manusa; Bétera; Remote; EUR 17,000 - 30,000; Part time

Benefits offered by this job

Paid training

Travel reimbursement

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in Spain. This entry-level role focuses on providing remote technical support, diagnosing incidents, and restoring service to meet SLAs.

You will work across Cisco, Juniper, Aruba, RiverBed technologies and coordinate with clients, vendors, and internal teams. The position is part-time with remote work and requires travel within Spain, delivering professional service and documentation while maintaining configuration items and

Qualifications

• Ability to communicate and work across cultures.
• Ability to plan activities and projects in advance.
• Ability to stay positive in high-pressure situations.
• Willingness to work longer hours when necessary.
• Active listening to confirm understanding and gather information.
• Ability to adapt to changing circumstances.
• Client-focused approach to deliver a positive experience.

Responsibilities

• Organise, test, and assemble automated medication dispensing systems.
• Review schematics, documentation, and logistics to support installations.
• Conduct routine checks and record data from product tests.
• Ensure quality compliance in all work.
• Coordinate with team and customers to meet timelines.
• Provide paid training and support for role integration.

Skills

Cross-cultural communication

Project planning

Maintaining positive mindset

Working under pressure

Active listening

Adaptability

Client-focused service

Vendor tech basics

Education

Bachelor's degree in IT/Computing

Associate networking certification

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritises and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
• Identifies problems and errors prior to or when they occur.
• Logs all such incidents in a timely manner with the required level of detail with all the necessary.
• Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge, Skills and Attributes

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
• Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required experience

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Workplace type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

MedTech Medical Device Field Service Engineer or Technician Flexible/Part Time - Spain

• Barcelona, Spain
• León, Castilla León, Spain
• Madrid, Spain
• Sevilla, Andalucía, Spain
• Málaga, Andalucía, Spain
• Murcia, Spain
• Valencia, Spain
• Zaragoza, Aragón, Spain

Part time

Our MedTech Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.

You will be responsible for installing hardware for automated medication dispensing systems within healthcare facilities throughout. This is a great opportunity for you to advance your technical and leadership skills, while building a career path with strong growth opportunities with a leading medical device company!

This position requires you to travel 100% locally, regionally, and nationally. Due to the travel, the role requires open availability Monday through Friday. Work is assignment based, with a typical week including 16-30 hours worked, plus travel time.

Job Responsibilities

• Organising, testing, and assembling automated medication dispensing systems; all tasks revolve around installing and configuring hardware, software and mechanical medical devices.
• Review of schematics / drawings, documentation, and logistics to support installation activities.
• Conduct routine checks and record data from product tests after installation and configuration.
• Ensure work is completed in accordance with quality compliance requirements.
• Partner with a team of support staff, manage project timelines and customer needs.
• Training for this role will be provided and is paid

Schedule

• Per-diem, assignment-based position requiring travel and open flexibility.

Required Qualifications

• Bachillarrito Diploma is required
• Minimum 1 year related electronics, hardware, software or mechanical experience required.
• English and Spanish/Portuguese is required
• Professional business acumen and communication skills required.
• Must be comfortable with basic software programs and Microsoft operating systems.
• Ability to work with design engineers, project managers & healthcare personnel to identify equipment layout, operations, and workflow required.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
• Position may/will require up to date immunizations.
• Ability to sit and stand for long periods of time and lift up to 50 pounds required.

Travel Requirement

• An active and unrestricted driver's license is required.
• Will have a personal vehicle and willing to use it for job related assignments.
• Ability to travel locally, regionally, and nationally weekly to support customer needs required.
• Needs to be located within 20 km of a major airport.
• Travel, and your time traveling is paid, as is mileage.

Preferred Qualifications

• Military veterans with experience in electronics related MOS are encouraged to apply!
• Ability to work independently in customer settings with minimal supervision.

All other sections have been omitted for conciseness due to length. However, all protected content such as salary, contract type, location, benefits, qualifications, and diversity statements remains intact.