Vehicle Mechanic (5+ Yrs) - Diagnostics & Preventive Service

Ajuntament De Rubí

Barcelona

Remoto

EUR 18.000 - 26.000

Part-time

3 giorni fa

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Descrizione del lavoro

NTT DATA seeks an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, investigate incidents, and drive resolutions while ensuring zero missed SLA conditions.

The role focuses on maintaining service delivery, documenting incidents, and applying knowledge to diagnose and resolve issues across Cisco, Juniper, Aruba, and RiverBed technologies.

Competenze

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Mansioni

Maintains the support process and ensures requests are handled according to procedures.
Uses service assurance software to investigate and diagnose problems.
Identifies and resolves problems following agreed procedures.
Cares out maintenance tasks and keeps configuration items up to date.
Escalates unresolved incidents and tracks resolution until closed.

Conoscenze

Communication

Active listening

Troubleshooting

Networking basics

Cross-cultural collaboration

Formazione

Bachelor's degree in IT or Computing

Associate networking certifications

Strumenti

Cisco

Juniper

Aruba

RiverBed

Descrizione del lavoro

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Key responsibilities:

Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents and follows up until incident is resolved.
Provides service recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
Identifies problems and errors prior to or when they occur.
Logs all such incidents in a timely manner with the required level of detail with all the necessary.
Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required experience:

Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.
Entry level experience providing remote support in Networking technologies.
Entry level experience in relevant technology.

Workplace type
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator ... (omitted for brevity) ...
Equal Opportunity Employer
NTT DATA is proud ... (full statement included above)...

MedTech Medical Device Field Service Engineer or Technician Flexible/Part Time - Spain

Barcelona, Spain
León, Castilla León, Spain
Madrid, Spain
Sevilla, Andalucía, Spain
Málaga, Andalucía, Spain
Murcia, Spain
Valencia, Spain
Zaragoza, Aragón, Spain
Part time
R
Our MedTech Field Service Engineers experience ...
Job Responsibilities:

Organizing, testing, and assembling automated medication dispensing systems; all tasks revolve around installing and configuring hardware, software and mechanical medical devices.
Review of schematics / drawings, documentation, and logistics to support installation activities.
Conduct routine checks and record data from product tests after installation and configuration.
Ensure work is completed in accordance with quality compliance requirements.
Partner with a team of support staff, manage project timelines and customer needs.
Training for this role will be provided and is paid

Schedule:

Per-diem, assignment-based position requiring travel and open flexibility.

Required Qualifications:

Bachillarrito Diploma is required
Minimum 1 year related electronics, hardware, software or mechanical experience required.
English and Spanish/Portuguese is required
Professional business acumen and communication skills required.
Must be comfortable with basic software programs and Microsoft operating systems.
Ability to work with design engineers, project managers & healthcare personnel to identify equipment layout, operations, and workflow required.
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
Position may/will require up to date immunizations.
Ability to sit and stand for long periods of time and lift up to 50 pounds required.

Travel Requirement:

An active and unrestricted driver's license is required.
Will have a personal vehicle and willing to use it for job related assignments.
Ability to travel locally, regionally, and nationally weekly to support customer needs required.
Needs to be located within 20 km of a major airport.
Travel, and your time traveling is paid, as is mileage.

Preferred Qualifications:

Military veterans with experience in electronics related MOS are encouraged to apply!
Ability to work independently in customer settings with minimal supervision.

Benefits: