Customer Service Export (Departamento Internacional)

Panamar Bakery Group; Valencia; Remote; EUR 15,000 - 30,000; Part time

Benefits offered by this job

Remote work

Paid training

Job summary

NTT DATA is seeking a MedTech Field Service Engineer/Technician for flexible/part-time roles in Spain. You will install and configure hardware and software for automated medication dispensing systems in healthcare facilities, travel locally and regionally, and support project timelines with a focus on quality and compliance.

The role offers paid training, remote collaboration, and opportunities to grow technical leadership within a leading medical device company.

Qualifications

• Bachelor’s degree in Information Technology or Computing or related field.
• Associate level certification in Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.

Responsibilities

• Organizing, testing, and assembling automated medication dispensing systems for installation.
• Review schematics, documentation, and logistics to support installation activities.
• Conduct routine checks and record data from product tests after installation and configuration.
• Ensure work complies with quality and regulatory requirements.
• Coordinate with the team and stakeholders to manage project timelines and needs.
• Training for this role will be provided and is paid.

Skills

Cross-cultural

Planning

Active listening

Adaptability

Client focus

Vendor tech basics

Management concepts

Education

BSc IT / Computing

Networking certifications (CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Job description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
**Key responsibilities:**

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
• Identifies problems and errors prior to or when they occur.
• Logs all such incidents in a timely manner with the required level of detail with all the necessary.
• Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

**Knowledge, Skills and Attributes:**

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
• Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

**Academic qualifications and certifications:**

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

**Required experience:**

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Workplace type **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

MedTech Medical Device Field Service Engineer or Technician Flexible/Part Time - Spain

Barcelona, Spain
León, Castilla León, Spain
Madrid, Spain
Sevilla, Andalucía, Spain
Málaga, Andalucía, Spain
Murcia, Spain
Valencia, Spain
Zaragoza, Aragón, Spain
Part time
R
Our **MedTech Field Service Engineers** experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.
You will be responsible for installing hardware for automated medication dispensing systems within healthcare facilities throughout. This is a great opportunity for you to advance your technical and leadership skills, while building a career path with strong growth opportunities with a leading medical device company!
This position requires you to travel 100% locally, regionally, and nationally. Due to the travel, the role requires open availability Monday through Friday. Work is assignment based, with a typical week including 16-30 hours worked, plus travel time.
Job Responsibilities:

• Organizing, testing, and assembling automated medication dispensing systems; all tasks revolve around installing and configuring hardware, software and mechanical medical devices.
• Review of schematics / drawings, documentation, and logistics to support installation activities.
• Conduct routine checks and record data from product tests after installation and configuration.
• Ensure work is completed in accordance with quality compliance requirements.
• Partner with a team of support staff, manage project timelines and customer needs.
• Training for this role will be provided and is paid

Schedule:

• Per-diem, assignment-based position requiring travel and open flexibility.

Required Qualifications:

• Bachillarrito Diploma is required
• Minimum 1 year related electronics, hardware, software or mechanical experience required.
• English and Spanish/Portuguese is required
• Professional business acumen and communication skills required.
• Must be comfortable with basic software programs and Microsoft operating systems.
• Ability to work with design engineers, project managers & healthcare personnel to identify equipment layout, operations, and workflow required.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
• Position may/will require up to date immunizations.
• Ability to sit and stand for long periods of time and lift up to 50 pounds required.

Travel Requirement:

• An active and unrestricted driver's license is required.
• Will have a personal vehicle and willing to use it for job related assignments.
• Ability to travel locally, regionally, and nationally weekly to support customer needs required.
• Needs to be located within 20 km of a major airport.
• Travel, and your time traveling is paid, as is mileage.

Preferred Qualifications:

• Military veterans with experience in electronics related MOS are encouraged to apply!
• Ability to work independently in customer settings with minimal supervision.

Benefits:

• This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement:
A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons. However, our client's requirements may supersede this.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled