MedTech Medical Device Field Service Engineer or Technician Flexible/Part Time - Spain
Barcelona, Spain
León, Castilla León, Spain
Madrid, Spain
Sevilla, Andalucía, Spain
Málaga, Andalucía, Spain
Murcia, Spain
Valencia, Spain
Zaragoza, Aragón, Spain
Part time
R
Our MedTech Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.
You will be responsible for installing hardware for automated medication dispensing systems within healthcare facilities throughout. This is a great opportunity for you to advance your technical and leadership skills, while building a career path with strong growth opportunities with a leading medical device company!
This position requires you to travel 100% locally, regionally, and nationally. Due to the travel, the role requires open availability Monday through Friday. Work is assignment based, with a typical week including 16-30 hours worked, plus travel time.
Job Responsibilities
- Organizing, testing, and assembling automated medication dispensing systems; all tasks revolve around installing and configuring hardware, software and mechanical medical devices.
- Review of schematics / drawings, documentation, and logistics to support installation activities.
- Conduct routine checks and record data from product tests after installation and configuration.
- Ensure work is completed in accordance with quality compliance requirements.
- Partner with a team of support staff, manage project timelines and customer needs.
- Training for this role will be provided and is paid.
Schedule
- Per-diem, assignment-based position requiring travel and open flexibility.
Required Qualifications
- Bachillarrito Diploma is required.
- Minimum 1 year related electronics, hardware, software or mechanical experience required.
- English and Spanish/Portuguese is required.
- Professional business acumen and communication skills required.
- Must be comfortable with basic software programs and Microsoft operating systems.
- Ability to work with design engineers, project managers & healthcare personnel to identify equipment layout, operations, and workflow required.
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
- Position may/will require up to date immunizations.
- Ability to sit and stand for long periods of time and lift up to 50 pounds required.
Travel Requirement
- An active and unrestricted driver's license is required.
- Will have a personal vehicle and willing to use it for job related assignments.
- Ability to travel locally, regionally, and nationally weekly to support customer needs required.
- Needs to be located within 20 km of a major airport.
- Travel, and your time traveling is paid, as is mileage.
Preferred Qualifications
- Military veterans with experience in electronics related MOS are encouraged to apply.
- Ability to work independently in customer settings with minimal supervision.
Benefits
- This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement
A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons. However, our client's requirements may supersede this.
EEO Minorities/Females/Protected Veterans/Disabled
Key Responsibilities
- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Prioritizes and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follows up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
- Identifies problems and errors prior to or when they occur.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Knowledge, Skills and Attributes
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
- Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
Academic qualifications and certifications
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Required experience
- Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Networking technologies.
- Entry level experience in relevant technology.
Workplace type
Remote Working
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviours
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Additional Information
Relocation Assistance Provided: No