Técnico/a de Soporte Informático Ibérica – Sevilla

TN Spain; Utrera; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en la fabricación de aeronaves busca un profesional de IT para coordinar el servicio de soporte técnico en España. En esta emocionante posición, serás responsable de manejar consultas técnicas, mantener sistemas y gestionar el acceso de usuarios. Únete a un equipo internacional comprometido y participa en el desarrollo de nuevas instalaciones en Sevilla, contribuyendo al éxito futuro de la empresa. Si tienes habilidades en comunicación y trabajo en equipo, esta es tu oportunidad de ser parte de algo significativo en la industria aeronáutica.

Servicios

Oportunidades de desarrollo profesional

Proyectos únicos

Equipo internacional comprometido

Oportunidades de avance profesional

Formación

• Experiencia de al menos 3 años en soporte técnico con verificación del empleador.
• Conocimientos básicos de redes y habilidades de resolución de problemas.

Responsabilidades

• Coordinar el servicio de IT en España y manejar consultas técnicas.
• Mantener y actualizar bases de conocimiento y documentar resoluciones.

Conocimientos

Resolución de problemas

Comunicación

Trabajo en equipo

Conocimientos de redes

Mantenimiento de sistemas

Educación

Estudios relacionados con IT

Certificaciones en sistemas operativos Windows

Herramientas

M365

Sistemas de ticketing

Dispositivos VoIP

Descripción del empleo

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Client:

Pilatus Aircraft Ltd

Location:

Utrera, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

29.03.2025

Expiry Date:

13.05.2025

Job Description:

IT Services

Full-time

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

Your Tasks

• Coordinate the IT service desk in Spain, handle technical inquiries and incidents, process and resolve them in the following areas: Desktops, workstations, laptops, Windows operating systems, including applications like M365, Printers, scanners, VoIP devices, Mobile devices such as smartphones and tablets.
• Forward tickets to specialized departments if necessary.
• Ensure data maintenance in the service and ticketing system (ICT assets, inventory, tickets).
• Manage user access, report IT security incidents, and support the IT security team on local compliance issues.
• Maintain and update knowledge bases, document resolutions, gather user feedback, and help improve IT support processes.
• Prepare and/or review decision-making documents for the Spain office.

With this you convince us

• A background in IT-related studies, supported by relevant certifications, for example certifications in Windows OS or similar systems are highly desirable.
• Basic networking knowledge, strong troubleshooting skills for hardware/software, and at least 3 years of relevant experience with employer verification.
• Fluent language skills in English and Spanish is a must.
• Strong communication and teamwork skills as well as a diplomatic, well-organized, stress-resistant, and reliable personality.
• Ability to prioritize tasks and effectively communicate with suppliers and contractors when required.
• Please submit your application for this position in English.

What we offer

• A committed, international team and unique projects.
• Support for training and opportunities for personal and professional development.
• The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success.
• Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network.

Become part of the Pilatus family

• We want to address everyone with our job ads and are committed to diversity in our company – we are looking forward to receiving your online application.