Técnico/a de Soporte Informático Ibérica – Sevilla

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Client:

Pilatus Aircraft Ltd

Location:

Spain, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

IT Services

Full-time

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.

Your Tasks

• Coordinate the IT service desk in Spain, handle technical inquiries and incidents, process and resolve them in the following areas: Desktops, workstations, laptops, Windows operating systems, including applications like M365, Printers, scanners, VoIP devices, Mobile devices such as smartphones and tablets.
• Forward tickets to specialized departments if necessary.
• Ensure data maintenance in the service and ticketing system (ICT assets, inventory, tickets).
• Manage user access, report IT security incidents, and support the IT security team on local compliance issues.
• Maintain and update knowledge bases, document resolutions, gather user feedback, and help improve IT support processes.
• Prepare and/or review decision-making documents for the Spain office.

With this you convince us

• A background in IT-related studies, supported by relevant certifications, for example certifications in Windows OS or similar systems are highly desirable.
• Basic networking knowledge, strong troubleshooting skills for hardware/software, and at least 3 years of relevant experience with employer verification.
• Fluent language skills in English and Spanish is a must.
• Strong communication and teamwork skills as well as a diplomatic, well-organized, stress-resistant, and reliable personality.
• Ability to prioritize tasks and effectively communicate with suppliers and contractors when required.
• Please submit your application for this position in English.

What we offer

• A committed, international team and unique projects.
• Support for training and opportunities for personal and professional development.
• The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success.
• Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network.

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application.