Tecnico/a de Marketing

ES18 Berner Montaje y Fijación S.L.; Chauchina; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

BERNER busca un Service Manager para impulsar la estrategia global de servicio y adaptar localmente las iniciativas, liderando colaboraciones con marketing y ventas para adquirir clientes y mejorar la propuesta de valor.

El candidato coordinará formaciones y lanzamientos de servicio, fomentando prácticas óptimas y gestionando proyectos regionales para superar límites y acelerar la innovación en el negocio.

Responsabilidades

• Implement global service strategy incl. Required local adaptations
• Gain customer insights on service usage, improvement areas and positioning against competitive solutions (e.g. Min 1 cust. Visit per week + desk res.)
• Act as sparring partner for marketing & sales teams incl. Cust. Acquisition (up to 2 days / week, e.g. Trade fairs, events, cust. Visits)
• Conduct customer trainings & support service activation /-usage
• Orchestrate service launches / - life cycle measures for sr (incl. Trainings)
• Promote services internally (mkt. Toolbox) & extern. (e.g. Cust. Webinars)
• Share best practices within regional mkt community
• Support g2m pilots and testing of new services (e.g. Poc - proof of concept)
• Track achievement of service related kpis (with local / regional controlling)
• Initiate improvement measures (among others via rfc process) based on analytical insights (with marketing analytics, reg. Life-cycle mgmt.)
• Provide feedback on local value proposition and support prioritization of initiatives / projects (with local service lead)
• Optimization of service processes (with local service lead)
• Coordinate local services / service projects (with global service mgr.)

Descripción del empleo

BERNER PUSHING THE LIMITS – para aquellos que se atreven a más

Tomar una decisión sobre tu carrera y tu empleador es una elección sobre tu futuro, un futuro en el que invertirás tu pasión y una gran parte de tu tiempo, energía y capacidad

Are you a visionary Service Manager ready to drive innovation and lead our company to new heights? We are looking for a dynamic and experienced professional to join our team and make a significant impact. Join our team and contribute to our success!

INDIVIDUAL ACCOUNTABILITIES

• Implement global service strategy incl. Required local adaptations
• Gain customer insights on service usage, improvement areas and positioning against competitive solutions (e.g. Min 1 cust. Visit per week + desk res.)
• Act as sparring partner for marketing & sales teams incl. Cust. Acquisition (up to 2 days / week, e.g. Trade fairs, events, cust. Visits)
• Conduct customer trainings & support service activation /-usage
• Orchestrate service launches / - life cycle measures for sr (incl. Trainings)
• Promote services internally (mkt. Toolbox) & extern. (e.g. Cust. Webinars)
• Share best practices within regional mkt community
• Support g2m pilots and testing of new services (e.g. Poc - proof of concept)

SHARED ACCOUNTABILITIES

• Track achievement of service related kpis (with local / regional controlling)
• Initiate improvement measures (among others via rfc process) based on analytical insights (with marketing analytics, reg. Life-cycle mgmt.)
• Provide feedback on local value proposition and support prioritization of initiatives / projects (with local service lead)
• Optimization of service processes (with local service lead)
• Coordinate local services / service projects (with global service mgr.)

El Grupo BERNER, como empleador, se atreve a diferenciarnos y a ofrecer a cada empleado la oportunidad de atreverse a ser más. Juntos, superamos nuestros propios límites y contribuimos a moldear un mejor mañana.

Making a choice about your career and your employer is a choice about your future - a future where you will invest your passion and a large portion of your time, energy, and capacity. For those who dare to go further in their job and put their whole experience into practice. For those who dare to challenge the status quo and speak up. For those who are brave enough to innovate their business and shift the ordinary to extraordinary.

At BERNER, we understand the importance of building strong relationships and fostering a sense of connection. When you contact us, you'll be given personalized assistance from start to finish. Our team will work directly with you to identify the types of jobs that fit your skills and experience, answer any questions or concerns you may have, and provide resources to help you navigate our career website and job posts. You may wish to include any relevant websites or your Linkedin profile as part of your application.

In our company culture, questioning and disagreeing is rewarded. Every leader will take on the challenge! Important is to speak out about what makes us better. We don't like standards, we love excellence. Whoever works for us wants to change and create something. And last but not least, we are a b.brave culture. Have the courage to disagree and challenge the status quo.

Have the courage to dare to do something new, to develop yourself.

Christian A. W. Berner, Chairman of the Executive Board & Chief Executive Officer (CEO) BERNER Group