Technology Business Consultant Senior

FIS; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the financial technology sector is seeking a Technical Support Officer. This role involves providing remote technical support, managing customer incidents, and ensuring effective service logistics. The ideal candidate will have a background in electronics engineering and be fluent in Spanish and Catalan, with a strong command of English.

Formación

• Native-level proficiency in Spanish and Catalan.
• English at B2-C1 level.

Responsabilidades

• Provide remote technical support to customers.
• Register incidents and escalate cases as needed.
• Manage logistics of technical service shipments.

Conocimientos

Results orientation

Adaptability

Analytical thinking

Effective time management

Educación

Engineering studies related to electronics

Descripción del empleo

The Technical Support Officer will be the first point of contact for customers requesting technical service. This role will be responsible for receiving customer incidents, logging them into the incident management system, and providing remote solutions whenever possible.

Job Responsibilities

• Provide remote technical support to customers.
• Register incidents.
• Escalate cases to the appropriate service department.
• Manage the logistics of technical service shipments.
• Remote service.
• Quotations follow-up.
• Release of service orders for repair execution.
• Picking devices under repair (shipment to customer).
• Invoicing.
• Spare parts order processing.

Job Competences

• Results orientation.
• Adaptability and openness to change.
• Ability to learn and develop.
• Cross-functional collaboration.
• Integrity and professional ethics.
• Ownership and accountability.
• Analytical thinking.
• Effective time management.

Qualifications & Requirements

• Engineering studies related to electronics.
• Native-level proficiency in Spanish and Catalan.
• English at B2-C1 level.

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