Technician, Euc Solutions Support - Madrid, Spain

JR Spain; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading financial services firm in Madrid is looking for a Technician, EUC Solutions Support. This position involves providing comprehensive IT support across Windows and MacOS platforms, including installation, configuration, and hardware integration. The ideal candidate should have 2-3 years of experience, strong device management proficiency, and excellent communication skills in Spanish and English. This role offers a hybrid work model with competitive benefits including annual leave and comprehensive medical coverage.

Servicios

25 days annual leave plus 14 public holidays

Comprehensive life & medical cover

Contributory pension plan

Preventative Care Assistance program

Formación

• 2-3 years of hands-on experience supporting Windows 10/11 in an enterprise environment.
• Experience with various mobile device management systems.
• Strong written and oral communication skills in both Spanish and English.

Responsabilidades

• Provide expert support for Microsoft Windows and MacOS-based workstations.
• Install and configure client software and video conferencing tools.
• Troubleshoot issues and repair software as needed.

Conocimientos

Technical expertise in Microsoft and MacOS

Device management proficiency

Active Directory experience

Problem-solving skills

Communication skills in Spanish and English

Herramientas

SCCM

Intune

Tanium

MobileIron

Descripción del empleo

Social network you want to login/join with:

Technician, Euc Solutions Support - Madrid, Spain, madrid

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Client:

Western Union

Location:

Madrid, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

509618948940392038432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Are you ready to be an integral part of Western Union's Global IT support team, dedicated to keeping our employees on the cutting edge of technology and innovation? We are seeking a skilled and motivated individual to join us as a Technician, EUC Solutions Support.

At Western Union, we empower your professional journey.

In this key role, you will play a pivotal role in providing essential end-user IT support by diagnosing and resolving technology-related challenges.

Role Responsibilities

• Comprehensive IT Support: Provide expert support for Microsoft Windows, MacOS-based workstations, and various smart mobile devices.
• Installation and Configuration: Respond to work requests related to the installation, configuration, and maintenance of client software, video conferencing, and printing solutions for both local office and remote users.
• Hardware and Software Deployment: Execute PC installations, troubleshoot issues, repair software, and deploy the latest technology releases.
• Hardware Integration: Evaluate and integrate new hardware configurations while providing ongoing support for client technologies on workstations and peripherals.

Role Requirements

• Technical Expertise: Possess 2-3 years of hands-on experience and strong knowledge of Microsoft and MacOS operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
• Device Management and Software Deployment: Demonstrated proficiency in device management, software deployment tools (e.g., Tanium, SCCM), MDT, Intune, and various mobile device enterprise support, including management systems like MobileIron.
• Infrastructure Knowledge: Experience working with Active Directory, remote support tools, printers, and ticketing systems is essential.
• MacOS Proficiency: A good understanding of MacOS in an enterprise environment would be advantageous.
• Communication Skills: Possess professional written and oral communication skills with proficiency in both Spanish and English.
• Problem-Solving Skills: Proven problem-solving skills, a robust technology background, and an understanding of business processes.
• Industry Experience: Previous experience in the money transfer industry is a valuable asset.

Western Union aims to make financial services accessible to everyone. Join us to be part of the future of digital banking and financial services. Our Hybrid Work Model allows employees to work both remotely and from the office, with a minimum of three days in the office per week.

Benefits include:

• 25 days annual leave plus 14 public holidays
• Comprehensive life & medical cover, including dependents
• Contributory pension plan
• Preventative Care Assistance program