Technical Writer New Remote Ireland

Doit Intl; Las Palmas de Gran Canaria; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Writer, where you will play a crucial role in shaping customer-facing documentation. Collaborate with a talented team to understand product needs and create clear, concise materials that enhance user experience. This innovative firm values flexibility and personal growth, offering a supportive environment where you can thrive. Embrace the opportunity to become a subject-matter expert while working remotely in a diverse and inclusive team. If you have a passion for technology and exceptional communication skills, this role is perfect for you.

Formación

• 4+ years of experience in technical writing for B2B SaaS products.
• Ability to gather and synthesize information into cohesive narratives.

Responsabilidades

• Create and maintain customer-facing documentation.
• Collaborate with product managers, engineers, and designers.
• Manage multiple documentation tasks in a sprint.

Conocimientos

Technical Writing

Editing

B2B SaaS Documentation

Communication Skills

Markdown / MDX

GitHub

API Documentation

Herramientas

Static Site Generators

Docs-as-Code Tools

Descripción del empleo

Our Technical Writer will be an integral part of our UX / UI team in EMEA. This role is based remotely and can be located in either Spain, the United Kingdom or Ireland.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

As a Technical Writer, you will be encouraged to take a customer-centric view towards documentation; collaborating with our talented team of product managers, engineers and designers to identify documentation needs.

Exceptional written and verbal communication skills, as well as native-level proficiency in English, are essential for success in this role.

This role is ideal for someone who has an appetite to learn new challenging technical concepts and the desire to become a subject-matter expert in our product.

Responsibilities

• Become a subject matter expert in our product
• Create, update and maintain customer-facing documentation at DoiT Help Center and the Developer Hub
• Collaborate with Product managers, engineers, and designers to gain an in-depth understanding of our product portfolio, identify documentation needs and opportunities from a customer-centric view
• Manage multiple documentation tasks in any given sprint
• Contribute to other technical knowledge articles at DoiT
• Participate in tooling and process improvements

Qualifications

• 4+ years experience in writing, editing, and reviewing technical documentation for B2B SaaS products
• Proven ability to gather information from multiple channels, dive deep, and synthesize the information into a cohesive narrative
• Proven ability to operate with flexibility, in a fast-paced, constantly evolving team environment
• Self-organized and a self-motivated individual who is confident, thorough and tenacious
• Experience building documentation websites with static site generators and markup languages like Markdown / MDX; proficiency with docs-as-code tools like GitHub
• Understanding API best practices; familiar with API specs and documentation tools
• Excellent communication skills in English, both written and verbal

Bonus Points

• Basic understanding of cloud technology, e.g., AWS, Google Cloud, Kubernetes
• Experience and knowledge of DocOps
• A great sense of humor and enjoys having fun at work

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.