Technical Writer - Cross Product Solutions

Mars Multisales Spain S.L; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player in pet care is seeking a talented Technical Writer to join their dynamic GDP team. In this role, you will craft clear and comprehensive documentation that supports the development of innovative digital solutions for pets. Your expertise in translating complex technical concepts into user-friendly content will enhance collaboration across global teams. With a commitment to continuous improvement, you will establish documentation standards and optimize processes to ensure clarity and accessibility. This is a fantastic opportunity to make a meaningful impact in a purpose-driven company dedicated to improving the lives of pets and their families.

Servicios

Best-in-class learning and development support

Access to Mars University

Industry-competitive salary

Company bonus

Formación

• 3+ years of experience in technical writing, preferably in technology or digital platforms.
• Proven ability to translate complex technical information into clear documentation.

Responsabilidades

• Create and maintain high-quality technical documentation, including user guides and API documentation.
• Collaborate with product managers, engineers, and designers to gather technical information.

Conocimientos

Technical Writing

Proofreading

Content Management Systems

Writing Skills

Organizational Skills

Educación

Bachelor's degree in English

Bachelor's degree in Communications

Bachelor's degree in Technical Writing

Bachelor's degree in Computer Science

Herramientas

Confluence

JIRA

Adobe Acrobat

Microsoft PowerPoint

SharePoint

Visio

XML

Descripción del empleo

Job Description: Technical Writer at Mars Petcare

Mars Petcare is a global leader in pet care committed to improving the lives of pets and their families through innovative products, veterinary services, pet adoption platforms, and digital solutions. With a focus on delivering purpose-driven solutions, we aim to create a better world for pets every day.

As a Technical Writer on the Mars Petcare GDP team, you will play a vital role in creating clear, concise, and comprehensive documentation to support the development, implementation, and optimization of cross-product solutions. Your ability to distill complex technical concepts into user-friendly content will ensure alignment across global teams and enhance the adoption of our digital platforms.

This role requires excellent writing skills, technical aptitude, and a proactive approach to collaborating with diverse teams.

What are we looking for

• Required Qualifications:
• Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field.
• 3 years of experience in technical writing, preferably in technology, digital platforms, or MarTech ecosystems.
• Proven ability to translate complex technical information into clear, concise, and structured documentation.
• Familiarity with tools like Confluence, JIRA, or other documentation platforms.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to handle multiple projects simultaneously.

• Preferred Qualifications:
• Experience working in global teams and supporting cross-functional stakeholders.
• Knowledge of Agile development practices and tools.
• Understanding of APIs, system integrations, and modern software development workflows.
• Passion for pets and their wellbeing.

Key Responsibilities

• Documentation Development: Create and maintain high-quality technical documentation, including user guides, API documentation, system workflows, and product manuals. Ensure all documentation is clear, consistent, and accessible to technical and non-technical stakeholders.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and designers to gather detailed technical information and translate it into structured content. Act as the bridge between technical and business teams to ensure alignment in communication and understanding.
• Process & Standards: Establish and enforce documentation standards, templates, and best practices to ensure consistency and quality across all materials. Continuously seek opportunities to optimize documentation processes.
• Content Organization: Manage the organization and accessibility of technical content in centralized repositories (e.g., Confluence, SharePoint). Keep documents updated to reflect the latest system and process changes.
• Knowledge Sharing: Facilitate knowledge sharing through the development of internal training materials, FAQs, and onboarding guides for cross-product solutions. Support team members in understanding complex technical workflows through clear documentation.

What can you expect from Mars

• Work with diverse and talented associates guided by the Five Principles.
• Join a purpose-driven company striving to build a better tomorrow today.
• Receive best-in-class learning and development support from day one, including access to Mars University.
• Enjoy an industry-competitive salary and benefits package, including a company bonus.

Additional Information

Mars is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Assistance or accommodations during the application process are available upon request. No applicant will be penalized for requesting such assistance.

Key Skills

Proofreading, Adobe Acrobat, Content Management Systems, Technical Writing, Visio, Microsoft PowerPoint, SharePoint, XML, Confluence, Wiki Systems, Word Processing, Writing Skills