Technical Writer

MultiSafepay; Málaga; On-site; EUR 40,000 - 55,000; Full time

Job summary

MultiSafepay, a leading fintech and payments platform, is seeking a Technical Writer to scale our public and internal documentation. You will expand our knowledge hub, enhance API guides, and introduce smarter self-service solutions for developers during integration and troubleshooting.

Join a cross-functional Documentation team that collaborates with QA, Development, Sales and Product Management to keep documentation accurate and actionable.

Qualifications

• 3+ years of technical writing or documentation experience.
• Strong docs-as-code workflows and engineering process understanding.
• Proficiency with Git and GitHub for version control.
• Experience with Atlassian tools for project management and docs.
• Understanding of REST APIs with Postman/Swagger usage.
• Knowledge of webhooks and authentication flows.
• Fluency in English; Spanish is a plus.

Responsibilities

• Update and expand general technical guides for merchants and internal teams.
• Improve API documentation and tooling for clarity and usability.
• Explore smart self-service solutions via Readme-hosted docs.
• Build a knowledge hub for API guides and payment management.

Skills

Docs-as-code

Git/GitHub

Atlassian tools

REST APIs (Postman/Swagger)

Webhooks & authentication

English fluency

Tech writing experience

3+ years experience

Spanish nice-to-have

Tools

Postman

Swagger

Readme

Job description

Job Description

MultiSafepay is a leading payment service provider, offering omnichannel and advanced payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We focus on delivering real solutions to their challenges and always stay ahead of the curve. In short, we are a true FinTech.

We're on a mission to make payments simple, secure, and accessible for every business. With powerful in-house technology and deep expertise, our modular platform brings online, in-person, and cross-border payments together in one place — giving merchants the flexibility to scale on their own terms. Through a partnership-first approach, we tackle complexity head-on, keep payments running smoothly, and boost success rates. It's how we level the playing field for businesses of all sizes and ambitions.

About The Role

Our Documentation team sits within the broader context of Integration and merchant support, working closely with QA, Development, Sales, and Product Management. As a small team, we collaborate cross-departmentally to ensure technical documentation serves as the knowledge hub and source of truth for API guides, solutions, integration, and payment management. We are looking for a Technical Writer to support the scaling of our public and internal technical documentation in line with the company's and products' growth. In this role, you will expand our documentation as a knowledge hub, enhance API documentation and tooling, and introduce smart solutions to support self-service during initial integration and troubleshooting.

Job Requirements

What you’ll be doing

• Updating and expanding general technical guides to support merchants and internal teams
• Enhancing API documentation and tooling to improve clarity and usability
• Exploring and implementing smart solutions to support self-service via documentation hosted on Readme
• Building our knowledge hub for API guides, solutions, integration, and payment management

What You’ll Need

• 3+ years of experience in technical writing or documentation
• Strong understanding of docs-as-code workflows and engineering processes
• Proficiency with Git and GitHub for version control and collaboration
• Experience with Atlassian tools for project management and documentation
• Thorough understanding of REST APIs with independent experience using Postman, Swagger, and similar tools
• Knowledge of webhooks and authentication flows
• Fluency in English (Spanish is a plus)

Nice To Have

• Proficiency in AI tools and their application to documentation workflows
• Experience with e-commerce modules such as Magento, PrestaShop, or similar platforms
• Knowledge of payment lifecycles and fintech operations