Technical Writer

BOARD Deutschland GmbH; Madrid; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled Technical Writer to join their Innovation Centre in Madrid. This role involves creating clear and concise documentation that enhances user experience, collaborating with cross-functional teams, and contributing to various documentation projects. You'll become a subject matter expert, ensuring that documentation aligns with current product features and innovating processes to enhance efficiency. This innovative firm offers a competitive salary, a supportive culture, and a hybrid working model that combines remote work with in-office collaboration. If you are driven by creativity and a passion for the English language, this is the perfect opportunity for you.

Servicios

Flexible working model

Professional development budget

Competitive salary and benefits package

Supportive culture

International company presence

Formación

• 2+ years of experience in technical writing or content management, ideally in IT or SaaS.
• Exceptional written communication skills in English, with a keen eye for detail.

Responsabilidades

• Create clear, concise technical documentation, including bug fixes and feature guides.
• Collaborate with cross-functional teams to improve content structure and delivery.

Conocimientos

Technical Writing

Content Management

Problem-solving

Software Development Knowledge

Interpersonal Skills

Educación

Degree in Communications or related field

Herramientas

Document360

Figma

Miro

Descripción del empleo

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for a skilled and passionate Technical Writer to join our Innovation Centre based in Madrid. As part of the Platform Product team, you will help create clear, concise, and valuable documentation that enhances user experience. You’ll collaborate with cross-functional teams to improve our content structure and contribute to key documentation projects that serve multiple user personas.

Key responsibilities:

• Contribute to content strategy: Help identify effective ways to deliver technical content that meets the needs of a diverse user base. Collaborate on solving content-related challenges with practical, user-focused solutions that align with business goals.
• Produce clear, concise, and well-researched content: Create a variety of technical documentation, including bug fixes, release notes, feature guides, announcements, FAQs, and blog posts. You will excel at simplifying complex information, ensuring clarity and accuracy throughout the content lifecycle.
• Contribute to documentation projects: Work on content initiatives from planning through delivery, supporting multiple projects at once. You’ll take responsibility for your work, collaborate with stakeholders, and help ensure documentation is delivered on time and to a high standard.
• Become a Subject Matter Expert: Gain in-depth knowledge of our products and services, ensuring that you can audit, update, and create documentation that is accurate and aligned with current product features.
• Innovate and improve documentation processes: Identify inefficiencies in current workflows and implement new processes and Standard Operating Procedures (SOPs). Continuously seek feedback and iterate on improvements.
• Tailor content across different mediums: Adapt writing style to suit various formats, such as best practice guides, how-to articles, bug fixes, and known limitation articles. You will know how to adjust tone and voice depending on the medium and audience.

Who you are:

• Language expert: You have a passion for the English language and a keen eye for detail, understanding the nuances of grammar and punctuation (like the Oxford comma and difference between an en dash and em dash).
• Highly organized: You are self-motivated and able to manage multiple projects efficiently, whether working independently or as part of a collaborative (often remote) team.
• Creative and process-driven: You approach technical writing with creativity, innovating within your role to improve documentation processes and systems.
• Comprehensive understanding of the writing process: You excel in all aspects of technical writing—from discovery and research to drafting, editing, auditing, and publishing.

Requirements:

• 2+ years of experience in technical writing or content management, ideally within IT or SaaS industry.
• Solid problem-solving abilities, with experience contributing to projects through various stages from planning to delivery.
• Technical proficiency, with knowledge of software development and familiarity with platforms such as Azure.
• Exceptional written communication skills in English, U.S. spelling preferred (Italian, Spanish and other languages are an advantage).
• Ability to advocate for and negotiate improvements in both the product and documentation to further the knowledge management mission.
• Impeccable organizational skills, capable of juggling multiple tasks and priorities simultaneously.
• Strong interpersonal skills, with a history of building relationships and aligning teams across multiple departments.
• Knowledge of UCD principles and how to apply them effectively to technical documentation.
• Experience working with publishing platforms and tools like Document360, Figma, and Miro is an advantage.
• Familiarity with GenAI, SEO best practices and analytics will be considered a plus.

Why you’ll love working with us:

• Join a fast-growing Productteam with a supportive and forward-thinking culture.
• Be part of an international company with a strong presence in Europe, North America, and a global reach.
• Enjoy flexibility through our hybrid working model, combining remote work with in-office collaboration.
• Work from a centrally located Madrid office, well-connected and vibrant.
• Competitive salary and benefits package, and professional development budget.

Ready to join us?
Help us shape the future of Enterprise Planning software. Apply now and get to know us!

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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