Technical Support Specialist w / WordPress (Remote)

iubenda; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative legal-tech scale-up seeks a Technical Support Specialist to join their dynamic team. This role involves troubleshooting, providing software support, and collaborating with product teams to enhance solutions. With a focus on continuous learning and a collaborative environment, you will thrive in a remote work setting, engaging with a multicultural team. If you have a passion for technology and customer service, this position offers a unique opportunity to make an impact in a growing company.

Servicios

Remote work flexibility

Travel allowance for team visits

Annual company retreats

Team-building events

Formación

• Minimum 1 year experience in Technical Support or similar role.
• Full proficiency in English and knowledge of WordPress plugins.

Responsabilidades

• Research and resolve issues related to our solutions.
• Provide software-related support to customers.

Conocimientos

Technical Support

WordPress

Google Tag Manager

HTML

CSS

Soft Skills

Herramientas

Google Tag Manager

WordPress

DevTools

Descripción del empleo

Technical Support Specialist w / WordPress (Remote)

iubenda Madrid, Community of Madrid, Spain

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Role Overview

iubenda, a legal-tech scale-up founded in 2011, is trusted by over 110K clients worldwide. We develop innovative SaaS solutions to help businesses comply with legal requirements. Join our team to work in a dynamic, global environment that values continuous learning, transparency, and collaboration.

Your Responsibilities

• Research, troubleshoot, and resolve issues related to our solutions.
• Provide software-related support and solutions to customers regarding our products.
• Test new features using Google Tag Manager, WordPress, or Shopify.
• Collaborate with product and development teams on new features.
• Train the Customer Support team on our products and integrations.
• Handle first-level issues such as pricing, invoicing, and product queries.

Requirements

• Minimum 1 year of experience as a Technical Support Engineer or similar role.
• Full professional proficiency in English.
• Knowledge of WordPress plugins, themes, and debugging.
• Experience with Google Tag Manager.
• Familiarity with web development tools like DevTools or Inspect Element.
• Ability to reproduce and troubleshoot customer scenarios.
• Basic HTML / CSS knowledge.
• Ability to draft technical documentation.
• Strong soft skills and team spirit.

Preferred Skills

• Proficiency in Italian.
• Understanding of web technologies and software products.

We support full remote work globally. Optional hybrid work available at our offices in Milan, Bologna, Berlin, and Hamburg.

• Remote work flexibility.
• Travel allowance for team visits.
• Annual company retreats and team-building events.
• Collaborative, multicultural team environment.

Application Instructions

Please submit your CV in English. For more about iubenda, visit : iubenda.com | LinkedIn | Facebook | Twitter

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