Technical Support Specialist L2 - 06:00 To 14:00Hrs

buscojobs España; Barcelona; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology supplier is seeking a Technical Support Specialist L2 to ensure operational continuity for clients' software and systems. This role involves troubleshooting advanced technical issues, collaborating with various teams, and providing exceptional client support in English and Spanish. Flexible working conditions and a friendly office environment are offered.

Servicios

Flexible remuneration options

Office beverages and fruits

Padel court and Gym access

Formación

• 3 years of experience in Windows Server.
• High-level English and Spanish proficiency is required.

Responsabilidades

• Handle escalated customer issues beyond Level 1 support.
• Collaborate with technical teams to provide solutions.
• Document customer interactions and resolutions.

Conocimientos

IT security

Networking

Troubleshooting

Systems monitoring

Incident management

Herramientas

PowerShell

SQL Server Databases

Descripción del empleo

Technical Support Specialist L2 - 06:00 to 14:00hrs

EUR 25.000 - 40.000

Technical Support Specialist L2 - 06:00 to 14:00hrs

Join to apply for the Technical Support Specialist L2 - 06:00 to 14:00hrs role at Win Systems

Technical Support Specialist L2 - 06:00 to 14:00hrs

Join to apply for the Technical Support Specialist L2 - 06:00 to 14:00hrs role at Win Systems

Direct message the job poster from Win Systems

Win Systems is a leading technology supplier with 25 years of experience providing management solutions, electronic roulette, and slot machines to the casino and lottery industries.

With its best-in-class casino management systems, gaming machines, and an easily integrated end-to-end service, Win Systems is the go-to supplier for all gaming requirements.

Win Systems has grown to operate in more than 60 countries worldwide, with a multi-channel service offering across hundreds of venues of different sizes and across multiple regulatory jurisdictions. Win Systems aims to become the trendsetter for the gaming technology sector, and we are certain our solutions will shape the future of the casino environment

This role is responsible for providing a service to our clients to ensure that our software ERP WIGOS remains operational through proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.

The role is responsible for providing a service to clients to ensure that our systems remain operational, which requires:

• Handle escalated customer issues that Level 1 agents couldn't resolve.
• Provide in-depth troubleshooting and solutions for complex problems.
• Offer technical assistance for products or services, addressing more advanced user concerns.
• Collaborate with the technical or development teams to resolve intricate technical issues.
• Develop a deep understanding of the company's products or services.
• Stay updated on new features, updates, and changes to provide accurate information.
• Contribute to knowledge base articles for common issues and solutions.
• Share insights and information with Level 1 agents to enhance overall team knowledge.
• Document detailed information about customer interactions, troubleshooting steps, and resolutions for future reference.
• Collaborate with Level 3 support, supervisors, or other departments when issues require higher-level intervention.
• Educate customers on how to use products or services effectively.
• Provide guidance on best practices to optimize customer experience.
• Assist in training new agents, sharing expertise, and providing mentorship.
• Support ongoing professional development within the team.
• Generate reports on common issues, resolutions, and customer feedback for management review.
• Contribute to regular performance reports for the customer care department.
• Work closely with other teams, such as product development, sales, and marketing, to address customer concerns effectively.
• With low frequency, it will be required to act as a Level 1 Agent.

Required knowledge:

• 3 years of experience in Windows Server (2008/2008 R2 / 2012/2012 R2 / 2016)
• Experience in IT security and Networking
• Experience in systems monitoring and incident management
• Knowledge and experience in troubleshooting Active Directory, DNS, DHCP, Firewall, etc ...
• Experience with SQL Server Databases.
• Development of scripts, preferably in PowerShell (nice to have)
• Knowledge of hardware for servers (Nice to have)

Languages:

High-level English and Spanish. Spoken and written.

Why work with us?

• Excellent working environment
• Flexible remuneration (Childcare ticket, transportation ticket, etc)
• Beverages and fruits in the office
• Padel court and Gym in the offices

Important: This position requires a high level of English and Spanish. Schedule from 06:00 to 14:00 hours and weekend shifts twice per month (Remotely).

Seniority level

Seniority level

Associate

• Seniority level

  Associate

Employment type

Employment type

Full-time

• Employment type

  Full-time

Job function

Job function

Information Technology

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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