Technical Support Specialist

beBeeExchange; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology company in Madrid is seeking a highly skilled Technical Support Specialist. You will provide expert technical support across various technologies, including Microsoft Office 365 and Exchange Online. The ideal candidate has expertise in managing mail relay servers and strong knowledge of messaging services. Fluent English is required. This position involves a hybrid work schedule of 60% in-office and 40% remote.

Formación

• Expertise in administering mail relay servers.
• Strong understanding of mail flow monitoring and reporting.
• Experience in supporting backup and restore operations.

Responsabilidades

• Administer and manage mail relay servers to ensure email communication.
• Monitor mail flow and server health to prevent downtime.
• Support mailbox backup and restore operations.

Conocimientos

Expertise in Exchange Online

Strong knowledge of messaging services

Ability to work in a hybrid environment

Fluent English

Descripción del empleo

Job Overview

We are seeking a highly skilled IT professional to fill the role of Technical Support Specialist.

The successful candidate will be responsible for providing expert technical support for our customers across various technologies, including Microsoft Office 365 and Exchange Online.

Key Responsibilities

• Administer and manage mail relay servers, ensuring seamless email communication.
• Monitor mail flow, server health, and transport rules to prevent downtime.
• Support mailbox backup and restore operations with defined SLAs.

Technical Requirements

Expertise in Exchange Online and on-premise mail relay servers.

Strong knowledge of messaging services, including monitoring and reporting.

Ability to work effectively in a hybrid environment (60% In-office / 40% Remote).

Additional Information

Fluent English is required for effective communication with customers and colleagues.

Work schedule : 12x5 Shift (7 : 00 – 15 : 00 & 11 : 00 – 19 : 00) + oncalls.