Technical Support Specialist

Eurofirms; Madrid; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

Eurofirms is seeking a Technical Support Specialist to join a leading multinational company in the ICT sector. This role involves providing comprehensive technical support, overseeing repair quality, and delivering training on products and technical processes. The ideal candidate will possess strong technical skills and a background in technical support or service industries, contributing to ongoing improvement and customer satisfaction.

Formación

• Demonstrated technical skills and interest in consumer electronics products.
• Experience in technical support, service, or training businesses preferred.

Responsabilidades

• Provide offline and online technical support.
• Conduct technical onsite visits and monitor repair quality.
• Deliver technical training for ASC and Call Center teams.

Conocimientos

Technical Support

Repair Quality Monitoring

Consumer Electronics Knowledge

Educación

Experience in Technical Support or Service-related Businesses

Descripción del empleo

At Eurofirms Services, we are looking for a Technical Support Specialist to work in a world-leading multinational company in information and communication technology (ICT) infrastructure and intelligent devices. The selected person will perform the following tasks:

1. Provide offline technical support.
2. Offer daily technical support to the Service Center.
3. Provide internal technical support for pending issues, complaints, and legal cases.
4. Monitor repair quality and drive continuous improvement.
5. Conduct technical onsite visits in ASC.
6. Handle technical support calls in the Call Center.
7. Provide online support for technical escalations, identify common issues, and create internal FAQs.
8. Participate in weekly crisis management meetings with the online team.
9. Deliver technical and product training.
10. Provide technical and repair training to ASC.
11. Conduct product training for ASC and Call Center teams.
12. Monitor and report on product VOC.
13. Demonstrate good technical skills and interest in consumer electronics products.
14. Preferably have experience in technical support, service, or training businesses.