Technical Support Specialist

beBeeEngineer; Madrid; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading tech company in Madrid is seeking a Support Engineer to manage Microsoft 365 services, including Onedrive and Sharepoint. The ideal candidate will have strong technical skills and the ability to handle incidents efficiently. This role provides an opportunity for professional growth in a dynamic environment.

Formación

• Strong technical skills in Microsoft 365 services.
• Excellent problem-solving abilities and communication skills.
• Experience in managing incidents and service requests.

Responsabilidades

• Administer and manage Exchange Online and on-premise mail relay servers.
• Support mailbox backup and restore operations.
• Monitor service health using Exchange Online portal.

Conocimientos

Onedrive

Sharepoint

Microsoft Teams

Copilot Integration

Communication Skills

Herramientas

Exchange Online

Centreon

Descripción del empleo

As a Support Engineer with experience in Onedrive, Sharepoint, and Copilot, you will play a key role in our organization.

Messaging Services (Exchange Online & On-Premise)

• Administer and manage Exchange Online and on-premise mail relay servers.
• Handle mailbox creation, distribution list management, and quota settings.
• Monitor mail flow, server health, and transport rules.
• Manage IP whitelisting for SMTP relay and ensure secure mail routing.
• Support mailbox backup and restore operations with defined SLAs.

Microsoft OneDrive

• Administer OneDrive services including folder synchronization and user support.
• Manage incidents and service requests related to OneDrive.
• Ensure compliance with company policies and escalate issues when necessary.

Microsoft Teams & Enterprise Voice

• Administer Teams environment including creation, permission management, and app store governance.
• Manage Teams obsolescence and assign enterprise voice numbers.
• Provide incident and request support for Teams and escalate as needed.

Copilot Integration & Enablement

• Support deployment and configuration of Microsoft Copilot features across M365 apps.
• Collaborate with business units to identify use cases and drive adoption.
• Monitor Copilot performance and user feedback to optimize usage.

Licensing & Capacity Management

• Manage M365 licensing via Active Directory groups.
• Perform regular license cleanup and capacity reviews.
• Escalate license availability issues to relevant teams.

Monitoring & Reporting

• Monitor service health using Exchange Online portal and Centreon.
• Generate KPI reports on usage, performance, and security status.
• Provide dashboards and insights to IT Operations and Governance teams.

Security & Compliance

• Ensure secure communication channels and apply DMARC, SPF, DKIM policies.
• Implement multi-factor authentication for remote access to messaging systems.
• Comply with customer Cybersecurity Charter and data protection standards.

Success in this role requires strong technical skills, excellent problem-solving abilities, and great communication skills. If you are looking for a challenging opportunity to grow your career and contribute to the success of our team, we encourage you to apply.