Technical Support Specialist

Hitachi Vantara Corporation; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional entusiasta para unirse a su equipo de soporte técnico. En este rol, serás responsable de analizar y resolver incidentes de software, proporcionando soporte técnico a clientes y equipos internos. Colaborarás con diversos equipos para mejorar la plataforma y contribuir al desarrollo de productos durante las pruebas y lanzamientos. Este entorno de trabajo estimulante valora tanto el potencial de desarrollo como la experiencia previa, ofreciendo un paquete competitivo de beneficios para apoyar tu bienestar y crecimiento personal. Si te apasiona la tecnología y deseas marcar la diferencia, esta es tu oportunidad.

Servicios

Plan de Incentivos Anuales

Trabajo Flexible

Asignación para Comidas

Seguro de Vida

Chequeo Médico

Asistencia Psicológica

Entrenamientos de Idiomas

Coaching y Evaluaciones

Formación

• 2-4 años de experiencia en soporte técnico o desarrollo.
• Fuertes habilidades analíticas y de resolución de problemas.

Responsabilidades

• Proporcionar soporte técnico a clientes y equipos internos.
• Colaborar con desarrolladores para identificar y resolver errores de software.

Conocimientos

Soporte técnico

Resolución de problemas

Comunicación

Análisis

Educación

Licenciatura en informática o campo relacionado

Herramientas

.Net Core

C#

MS SQL

Descripción del empleo

Description

The Opportunity

Hitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.

It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.

As part of the Application Management Service team, you will be focused on analyzing and finding the root cause of the incidents and their subsequent monitoring, providing technical support to clients and internal teams, and collaborating with different teams to improve the platform.

We value development potential and attitude as highly as actual experience, so we are interested in getting to know you and understanding what you can contribute.

We offer you an exciting and stimulating work environment where you will be an important team player in delivering our world-class technology!

How you'll make an impact

1. Provide technical support to clients and internal teams.
2. Handle day to day service requests.
3. Troubleshoot and resolve issues related to software systems.
4. Document and communicate solutions to clients and internal teams.
5. Maintain and improve a list of standard operating procedures.
6. Collaborate with developers to identify and resolve software bugs.
7. Ensure software systems are up to date and functioning properly.
8. Contribute to the product development during testing, release, and hyper-care of new functionality as required.

Your background

• Bachelor’s degree in computer science or related field.
• 2-4 years of experience in technical support or development.
• Experience working in applications using .Net Core, C#, MS SQL.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Fluent in English and Spanish.

More about us

A holistic range of competitive benefit program to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules): Annual Incentive Plan, Flexible Working, Meal Allowance, Life Insurance, Medical Check-up, Psychological assistance, Language trainings, Coaching & Assessments.