Technical Support Spanish

TalentWorldGroup; España; A distancia; EUR 20.000 - 40.000; Jornada completa

Descripción de la vacante

An innovative company is seeking tech-savvy professionals for a remote customer service role. Join a dynamic team that values flexibility and offers project-based assignments. You'll be the first point of contact for customers, providing exceptional support and assistance. This role requires native-level fluency in Spanish and strong technical skills, making it perfect for those passionate about customer service. Enjoy the benefits of remote work and a gamification program that rewards your efforts. If you're organized and eager to make a difference, apply now and help shape the future of remote work.

Servicios

100% Remote Work

Flexible Work Schedule

Gamification Program

Paid Holiday Hours

Formación

• Experience in technical customer service, preferably in electronics or machinery.
• Fluent in English and native-level Spanish (EU dialect).

Responsabilidades

• Respond to and manage incoming customer requests via phone.
• Log and classify all customer interactions and provide prioritized assistance.

Conocimientos

Technical Customer Service

Phone Etiquette

Documentation Skills

Communication Skills

Educación

Intermediate-level Vocational Training

Herramientas

Salesforce

Windows 11

Mac OSX 13

Wired USB Headset

Descripción del empleo

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in Spanish (EU). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

Respond to and manage incoming customer requests via phone

Serve as the first and single point of contact for technical inquiries and general support

Provide fast, prioritized assistance to key customers

Manage call-back services and follow-up communications

Log and classify all customer interactions (received, attended, abandoned)

Analyze call data and report service activity and feedback

Monitor and control real-time call center operations

Maintain call history and resolution tracking

Support documentation management and internal communications

Coordinate external communications with relevant institutions or partners

Requirements

Technical Background : Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors

Software Knowledge : Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)

Communication & Organization : Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion

Professionalism : Familiarity with institutional / business protocol; ability to handle formal communication and administrative tasks

Language Proficiency : Fluent English plus native-level fluency in Spanish (EU dialect).

Required Tools

Internet : Broadband with wired Ethernet connection

Hardware :

RAM : 8GB or more

Screen resolution : 1920x1080 preferred

Wired USB headset

Operating System : Windows 11 or later

Mac OSX 13 or later

Work Schedule

4 to 5 hours per day- Also the possibility of full time

Between 09 : 00 to 18 : 00 CEST

Monday to Friday

What We Offer

100% Remote Work

Flexible, Project-Based Assignments

Gamification Program (Earn bonuses, paid holiday hours)

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.