Technical Support (Next Generation Sequencing)

Novogene Europe; Cádiz; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading global genomic services provider, Novogene Europe, is seeking a Technical Support role to manage customer interactions across Southern Europe. The position involves collaboration with sales teams, ensuring customer satisfaction while leveraging a strong background in NGS. Qualified candidates will hold a PhD or M.S. in related fields, showcasing strong communication and analytical skills as they support Novogene's growth in a competitive market.

Formación

• Experience in high-throughput sequencing preferred.
• Strong listening, verbal, and written skills in English.
• Preference for native language speakers.

Responsabilidades

• Communicate with sales teams to promote business opportunities.
• Resolve pre-sales issues and maintain customer communication.
• Conduct market research and analyze regional customer groups.

Conocimientos

Excellent communication skills

Teamwork

Proactive and capable of multitasking

Educación

PhD or M.S. in molecular biology, genetics, or related fields

Descripción del empleo

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support role covering Southern Europe. This position is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors to deliver technical support activities, aiming to achieve customer satisfaction and business growth.

Location: Remote, Spain or Portugal

• Communicate with sales teams to promote business opportunities and meet quarterly and annual payment collection and settlement targets.
• Maintain timely communication with customers to resolve pre-sales issues and provide solutions as needed.
• Analyze regional potential customer groups and gather relevant customer information.
• Conduct market research on requirements, product competitiveness, and the latest industry technologies.
• Travel as required to support client meetings and company events.
• Assist with other business needs when necessary.

Your Skills and Experience:

• PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Excellent listening, verbal, and written communication skills in English.
• Proactive with a pioneering spirit. Capable of multitasking and working under pressure.
• Strong communication and teamwork skills.
• Native language speakers will be given preference.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristics.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting experience for candidates with disabilities or other conditions.

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