Technical Support- Manager with English

TN Spain; Barcelona; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Support Manager to lead a team in providing top-notch support services. This role involves managing support engineers, ensuring customer satisfaction, and collaborating with various teams to drive digital transformation. You will play a crucial role in maintaining high service standards while fostering a collaborative environment. If you are passionate about innovation and customer service, this opportunity could be the perfect fit for you. Join a dynamic team that values work-life balance and offers a competitive compensation package, including ownership stake options and comprehensive benefits.

Servicios

Competitive salary

Ownership stake opportunities

Comprehensive benefits package

Work-life balance

Formación

• Strong organizational and customer service skills with management experience.
• Fluent in English; additional languages like German or French are a plus.

Responsabilidades

• Manage a team of 6-12 support engineers and ensure customer satisfaction.
• Collaborate with internal teams to resolve customer issues effectively.

Conocimientos

Organizational Skills

Customer Service Skills

Management Skills

Fluency in English

Fluency in German

Fluency in French

Descripción del empleo

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Technical Support- Manager with English, Barcelona

Client: PTC

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 19.04.2025

Expiry Date: 03.06.2025

Job Description:

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Manager Technical Support with English - or French/ German/ Italian

Looking for a new challenge where you contribute to our customers’ digital transformation journeys?
You’ve found it!

Do you want to change the way we create our new interconnected world?

Are you passionate to drive the future of innovation?

If you’re curious, collaborative and motivated, then PTC is looking for you!

Your Team:

As a member of our global support organization, you will be collaborating with support managers worldwide in providing world-class technical support to all clients.

Your primary focus is managing 6-12 support engineers, their performance, and career development.

You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Impact:

As manager, you will be responsible for delivering superior-quality support services to our customers and partners and ensuring customer satisfaction while working alongside a highly talented and collaborative global team.

As a member of the global management team, you are responsible for protecting and growing annual recurring revenue (ARR) by providing a seamless PTC experience to achieve our customers’ desired outcomes and accelerate customers’ success to go further than they thought possible.

You act as the Voice of Customer to internal departments.

You will develop relationships with key business and technical stakeholders across assigned accounts.

Your Day-To-Day:

You will manage the workload within your team by setting appropriate work capacity expectations and leveraging all resources as needed.

You will ensure that KPIs are met and core business processes are executed according to standards.

You will provide technical or procedural directions and interact with customers and internal teams.

You will run regular case and metric review meetings.

You will communicate the status of customer issues and overall health internally as necessary, within Support, to other departments and executives.

You will manage escalated customer issues and resolve them in conjunction with the escalation manager.

Your Skills and Knowledge:

Strong organizational skills.

Willingness to travel occasionally.

Ability to establish and maintain excellent relationships across various internal and external roles, from technical contributors to senior management.

Excellent customer service and management skills.

Fluent in English (written/spoken) and additional languages (German, French) are a plus.

Optional: Experience in databases, computer networks, or operating systems.

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.

At PTC, we start by offering a competitive salary and total compensation package. And once you’re an employee we also provide opportunities to gain an ownership stake in PTC and share in the company’s successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being.

Why PTC

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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