Technical Support Advisor (Norwegian-speaking) On Site - Audiovisual entertainment TV02

Concentrix; Benalmádena; On-site; EUR 21,428 - 23,228; Full time

Benefits offered by this job

Full paid training

Career development programs

Language classes

Central office location

Job summary

A leading global technology and services company is seeking a Technical Support Advisor in Benalmádena. Candidates should be proficient in Norwegian and have an advanced level of English. The role involves answering technical queries, providing customer service, and documenting information effectively. Benefits include a competitive salary, bonuses, and professional development opportunities in an engaging work environment.

Qualifications

• Bilingual in Norwegian and advanced English.
• Background in ICT training.
• Understanding of network architecture and Consumer Electronics.
• Familiarity with MS Office required.
• Strong analytical, communicative, and service-oriented skills.

Responsibilities

• Answer complex technical questions from customers.
• Identify and analyze technical issues.
• Provide quality customer service.
• Document customer interactions accurately.
• Stay updated with product and technical developments.

Skills

Proficient or bilingual level of Norwegian

Advanced level of English

Service-oriented

Analytical skills

Communicative

Education

Completed ICT training

Tools

MS Office

Knowledge of network architecture and Consumer Electronics

Job description

Technical Support Advisor (Norwegian-speaking) On Site - Audiovisual entertainment TV02

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Experience The Power Of a Game-changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Malaga (On Site), you will be part of our team of game‑changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Answer and/or solve complex technical questions or problems posed by customers via telephone or email in a correct, customer‑friendly and efficient manner.
• Identify and analyze the technical issue of the customer by listening carefully and asking clear and concise questions.
• Provide good customer service with the aid of high‑quality technical knowledge gained from internal training and support systems.
• Gather and document all relevant information into the system for each customer contact to ensure a high level of service is delivered.
• Keep up to date with all new developments in the technical area, networks, and consumer electronics related to the position.

Your Qualifications

• Proficient or bilingual level of Norwegian and advanced level of English.
• Completed ICT training.
• Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.).
• Good understanding of the MS Office environment.
• Service‑oriented, accurate, analytical, communicative and good telephone etiquette.

It Will Be a Plus If You Have

• Strong technical affinity and experience in a technical field.
• Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment.

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full‑time 39 hours/week permanent contract: 09:00‑18:00 Monday‑Friday.
• Salary 21.428 euros gross/year + up to 1.800 euros gross/year in bonus.
• Central office location in Benalmadena.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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