TECHNICAL SUPPORT (H / M / X) REMOTE

Triangle Solutions RRHH; Madrid; A distancia; EUR 20.000; Jornada completa

Descripción de la vacante

An established industry player is looking for a skilled Technical Support specialist to join their dynamic team. This role involves assisting customers in resolving technical issues, troubleshooting software, and ensuring smooth network connectivity. With a focus on providing accessible support, you will utilize internal knowledge databases to achieve high first-resolution rates. The company offers a permanent contract with full training and remote work options, making it an excellent opportunity for those passionate about technology and customer service.

Servicios

Full paid training

Remote work options

39 hours work week

Office available in A Coruña

Formación

• Bilingual in English and another language (Italian, Polish, Spanish, Hungarian, or Czech).
• Experience in IT technologies, especially Cloud technologies.

Responsabilidades

• Provide technical support and achieve high resolution rates using internal databases.
• Diagnose technical problems based on customer descriptions and logs.
• Troubleshoot issues related to software and network connectivity.

Conocimientos

English

Italian

Polish

Spanish

Hungarian

Czech

Cloud technologies

Microsoft Windows

Office Suite

Herramientas

Outlook

OneDrive

Exchange

SharePoint

Lync Server

Descripción del empleo

At Triangle Solutions HR, we specialize in various sectors including Call Centre and BPO, Logistics, Automotive, IT, Industry, Food, and Horeca. With over twenty years of presence in Spain and Portugal, we have employed more than 4,000 people and currently operate 26 offices serving over 800 clients.

We are seeking a Technical Support specialist to assist customers in resolving technical issues, troubleshooting, and diagnosing problems related to software, network connectivity, or other technical areas.

Responsibilities

1. Provide accessible support and achieve a high first-resolution rate by utilizing internal knowledge databases.
2. Quickly identify and diagnose technical problems based on customer descriptions and logs.
3. Troubleshoot and resolve issues related to software, network connectivity, or other technical problems.

Requirements

• Proficiency or bilingual ability in English plus one of the following languages: Italian, Polish, Spanish, Hungarian, or Czech.
• Training or experience in IT technologies/products, especially Cloud technologies, Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.

What We Offer

• Working hours: 39 hours per week, full-time (Monday to Friday, 09:00 - 18:00).
• Contract Type: Permanent, with a 2-month probation period.
• Salary: €19,447 gross per year.
• Full paid training on the company and the specific project.
• Remote work options from Spain if outside Galicia; in Galicia, an office is available in A Coruña.