Technical Support - French Speaker

IQVIA; Madrid; Presencial; EUR 24.000 - 33.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Technical Support professional fluent in French to assist Virtual Trials Study participants in troubleshooting technical issues. Candidates should have a strong ServiceDesk background and collaborative skills, contributing to a dynamic team aiming for excellence in health sciences.

Formación

• At least 2 years of call center experience.
• Native French speaker / High English proficiency.
• ServiceDesk / Technical Support background is required.

Responsabilidades

• Providing support for Virtual Trials Study participant concerns.
• Performing troubleshooting for access-related issues.
• Working with support teams for escalated concerns.

Conocimientos

Technical troubleshooting skills

Ability to work collaboratively

Logical reasoning

Descripción del empleo

We are looking for a Technical Support - French Speaker. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. The position involves performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Additionally, it includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic, and committed team, this could be the role for you!

Our ideal candidate: Skills & other requirements

• At least 2 years of call center experience.
• Native French speaker / High English proficiency.
• ServiceDesk / Technical Support background is required.
• Understanding of key performance indicators.
• Awareness of how work quality impacts efficiency.
• Previous experience in a relevant organization – not a call center hopper.
• Ability to work collaboratively with team members.
• Technical troubleshooting skills (e.g., Active Directory, LAN, Sound Card, Routers, etc.).
• Strong logical reasoning and thought process.
• Ability to verbalize thoughts clearly.

Join IQVIA

Recognized by Great Place to Work as the second-best company to work for in Spain (March 2019).

Listed in FORTUNE Magazine's World's Most Admired Companies list for the third consecutive year (January 2020).

Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).

Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year, honoring leadership, professionalism, and integrity.

Named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List, recognizing top service providers worldwide.

IQVIA is an equal opportunity employer. Employment decisions are based on qualifications and merit. Discrimination based on age, race, national origin, gender, or other protected status is prohibited.

If you're not an EU citizen, you must have a resident or permanent visa.

IQVIA is a leading global provider of analytics, technology solutions, and clinical research services to the life sciences industry. We aim to push the boundaries of human and data science to make a significant impact—helping our clients create a healthier world. Learn more at our website.