Technical Support - French Speaker

Es52; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global provider in analytics and technology solutions is seeking a Technical Support French Speaker to assist with technical issues and support for Virtual Trials participants. This role requires at least 2 years of call center experience and native French proficiency, emphasizing teamwork and technical troubleshooting. Join a dynamic team at a recognized workplace for making an impact in the life sciences industry.

Formación

• Native French speaker / High proficiency in English.
• At least 2 years of call center experience.
• Service Desk / Technical Support background.

Responsabilidades

• Provide support to Virtual Trials Study participants.
• Troubleshoot access-related issues and Tier 1 technical concerns.
• Collaborate with Tier 2 and Study Concierge teams for escalated concerns.

Conocimientos

Technical troubleshooting

Problem-solving

Call Center Experience

Customer Service

Strong logical thinking

Herramientas

Active Directory

LAN

DHCP

SQL

Java

VPN

VMware

SharePoint

DNS

Troubleshooting

Descripción del empleo

We are looking for a Technical Support French Speaker. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. The position involves troubleshooting access-related issues and other Tier 1 technical concerns. Additionally, it includes collaborating with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for escalated concerns.

If you want to play a key role in a multicultural, dynamic, and committed team, this could be the role for you!

Our ideal candidate:

• At least 2 years of call center experience
• Native French speaker / High proficiency in English
• Service Desk / Technical Support background
• Understanding of key performance indicators
• Knowledge of how work quality impacts efficiency
• Experience in previous organizations, not just call center hopping
• Ability to work well with team members
• Understanding of technical troubleshooting (e.g., Active Directory, LAN, Sound Card, Routers)
• Strong logical thinking and problem-solving skills
• Ability to think out loud and articulate troubleshooting steps

About IQVIA

Recognized as a Great Place to Work in Spain (March 2019), listed on FORTUNE's World's Most Admired Companies (January 2020), awarded the 2016 Scrip Award for Best Full-Service Provider CRO, and the Eagle Award from SCRS for four consecutive years. IQVIA is also included in the IAOP 2017 Global Outsourcing 100 List. We are an equal opportunity employer committed to diversity and inclusion.

If you are not an EU citizen, you must have a resident or permanent visa.

IQVIA is a leading global provider of analytics, technology solutions, and clinical research services to the life sciences industry. We aim to push the boundaries of human and data science to make a significant impact in creating a healthier world. Learn more at our website.

Key Skills:

DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Software Applications

Employment Type: Full-Time

Experience: 2+ years

Vacancy: 1