Technical Support Engineer with Spanish

Schneider Electric; Barcelona; Híbrido; EUR 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule

Private medical

Life insurance

EAP 24/7

Birthday leave

Hands-on training

Career path

Schneider Career HUB

Sustainability culture

Multicultural environment

Descripción de la vacante

Schneider Electric in Barcelona, Spain is seeking a knowledgeable Technician or Engineer to provide remote technical support for computer room and data center cooling applications. You will be a technical reference for customers, assisting with product selection, system design, and troubleshooting for DX and chilled‑water systems.

Fluent Spanish and good English are required. The role offers a hybrid work arrangement and opportunities to contribute to documentation and internal knowledge

Formación

• Experience in cooling/air‑conditioning, DX and chilled‑water systems.
• Understanding of data center cooling requirements.
• Solid PC skills with relevant software tools.

Responsabilidades

• Provide technical support to customers via telephone and email.
• Assist customers with product selection, system design, and troubleshooting.
• Attend appropriate quality conference calls.
• Collaborate with the sales team to provide technical expertise during the pre‑sales process.
• Conduct post‑sales support by addressing customer inquiries and resolving technical issues.
• Stay updated on industry trends, best practices, and product developments.
• Contribute to the development of technical support documentation and resources.

Conocimientos

Customer focus

Technical support

DX systems

Chilled water systems

PC software proficiency

Spanish fluency

English proficiency

Educación

Refrigeration/Air Conditioning Technician apprenticeship

Mechanical Engineering degree

HVAC certifications

Herramientas

MS Office

CRM software

Diagnostics tools

Descripción del empleo

Cooling / Air‑Conditioning Technician or Engineer

We are looking for a knowledgeable and customer‑focused Technician or Engineer to provide remote (telephone‑based) technical support for computer room and data center cooling applications. In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled‑water systems — to support both pre‑sales and post‑sales activities.

Responsibilities

• Provide technical support and guidance to customers via telephone and email.
• Assist customers with product selection, system design, and troubleshooting.
• Attend appropriate quality conference calls.
• Collaborate with the sales team to provide technical expertise during the pre‑sales process.
• Conduct post‑sales support by addressing customer inquiries and resolving technical issues.
• Stay updated on industry trends, best practices, and product developments.
• Contribute to the development of technical support documentation and resources.

Languages

• Fluent Spanish (spoken and written) is required.
• Good working proficiency in English.

Technical Expertise

• Proven experience in the cooling / air‑conditioning industry, with hands‑on exposure to DX and chilled water systems.
• Understanding of computer room and data center cooling requirements is a strong advantage.
• Solid PC skills, with proficiency in relevant software applications and digital tools.

Professional Skills

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
• Strong problem‑solving and analytical capabilities, with a structured approach to troubleshooting technical challenges.
• Ability to perform well in a fast‑paced, dynamic environment, managing multiple priorities with confidence.

Education & Certifications

• Completed a recognized apprenticeship as a Refrigeration / Air Conditioning Technician, or
• Diploma or degree in Mechanical Engineering or a related technical field.
• Relevant HVAC or cooling‑related certifications are considered an advantage.

Benefits

• Flexible work schedule and home‑office options (hybrid).
• Medical & healthcare options: Private medical subscription; Life insurance.
• Mental healthcare: Employee Assistance Program (24/7 online counseling).
• One day off to celebrate your birthday with your beloved ones.
• Hands‑on training and access to our technical labs.
• Development plan through career path and coaching.
• Schneider Career HUB – a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor.
• Sustainability is at the heart of what we do, who we are and what we believe in.
• Exposure to a multicultural and dynamic environment.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.