Technical Support Engineer (RFID & Networking) | Hybrid

Novanta Inc.; Barcelona; Híbrido; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Card

Transportation Card

Health Insurance

Descripción de la vacante

Novanta seeks a Technical Support Specialist in Barcelona, Spain to deliver exceptional support for RFID hardware and software products. You will respond to inquiries, troubleshoot issues, and document interactions while collaborating with product teams.

Requirements include a 2-year track record in technical support, an engineering degree, and fluency in English and Spanish, with Catalan preferred. The role offers hybrid work arrangements and training opportunities.

Formación

• 2+ years in technical customer support or IT helpdesk.
• Engineering degree in Computer Science, Telecommunications, or Electronics.
• Comfortable with SSH and CLI-based interfaces for network devices.
• Familiarity with IP addressing, DNS, routing, VPNs.

Responsabilidades

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Troubleshoot hardware and software issues and provide accurate solutions.
• Log and track support tickets, ensuring proper documentation of interactions.
• Escalate complex cases to relevant departments when necessary.
• Collaborate with product development and customer success teams to improve services.
• Stay informed about company products, policies and promotions.
• Meet or exceed KPIs such as response time and customer satisfaction.

Conocimientos

Technical support

Networking concepts

SSH/CLI

English

Spanish

Catalan

Communication

Teamwork

Educación

Engineering degree (CS/Telecommunications/Electronics)

Herramientas

Zendesk

Freshdesk

Salesforce

PuTTY/OpenSSH

Descripción del empleo

Novanta seeks a Technical Support Specialist in Barcelona, Spain to deliver exceptional support for RFID hardware and software products. You will respond to inquiries, troubleshoot issues, and document interactions while collaborating with product teams.

Requirements include a 2-year track record in technical support, an engineering degree, and fluency in English and Spanish, with Catalan preferred. The role offers hybrid work arrangements and training opportunities.