Technical Support Specialist

Novanta Inc.; Barcelona; Presencial; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Card

Transportation Card

Health Insurance

Descripción de la vacante

Novanta seeks a Technical Support Specialist in Barcelona, Spain to deliver exceptional support for RFID hardware and software products. You will respond to inquiries, troubleshoot issues, and document interactions while collaborating with product teams.

Requirements include a 2-year track record in technical support, an engineering degree, and fluency in English and Spanish, with Catalan preferred. The role offers hybrid work arrangements and training opportunities.

Formación

• 2+ years in technical customer support or IT helpdesk.
• Engineering degree in Computer Science, Telecommunications, or Electronics.
• Comfortable with SSH and CLI-based interfaces for network devices.
• Familiarity with IP addressing, DNS, routing, VPNs.

Responsabilidades

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Troubleshoot hardware and software issues and provide accurate solutions.
• Log and track support tickets, ensuring proper documentation of interactions.
• Escalate complex cases to relevant departments when necessary.
• Collaborate with product development and customer success teams to improve services.
• Stay informed about company products, policies and promotions.
• Meet or exceed KPIs such as response time and customer satisfaction.

Conocimientos

Technical support

Networking concepts

SSH/CLI

English

Spanish

Catalan

Communication

Teamwork

Educación

Engineering degree (CS/Telecommunications/Electronics)

Herramientas

Zendesk

Freshdesk

Salesforce

PuTTY/OpenSSH

Descripción del empleo

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission‑critical applications—from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

About Keonn Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics. We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry. Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software. Keonn is now part of Novanta.

The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.

Main tasks

• Respond to customer inquiries via phone, email, live chat in a timely and professional manner.
• Troubleshoot customer issues and provide accurate, efficient solutions.
• Solve incidents related to HW (mostly electronic devices) and SW.
• Escalate complex cases to relevant departments when necessary.
• Log and track support tickets, ensuring proper documentation of interactions.
• Gather customer feedback and share insights to improve services and processes.
• Collaborate closely with product development team and customer success engineers.
• Stay informed about company products, services, policies, and promotions.
• Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.

Requirements

• Previous experience in technical customer support or IT helpdesk roles at least 2 years.
• Engineering degree, ideally in Computer Science, Telecommunications, or Electronics.
• Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.).
• Familiarity with common networking concepts: IP addressing, subnets, DNS, routing, and VPNs.
• Comfortable using terminal/command line tools (e.g., PuTTY, OpenSSH, etc.).
• Previous knowledge of RFID UHF technology is a plus.
• Proficiency in English.
• Native Spanish language (or proficiency).
• Catalan is preferred.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Ability to work collaboratively in a team environment and remain calm under pressure.
• Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
• Willingness to work in a hybrid environment (30% telework is possible).

Benefits

• Flexible Compensation: Meal Card and Transportation Card.
• Health Insurance Plan Fully Covered by the Company.
• Specialty coffee and table tennis.
• Support for training programs.
• Ability to grow in a fast-paced international company.

We offer Company that designs and manufactures worldwide RFID equipment for the retail sector. Young and dynamic work environment. New 4000sqm corporate building next to Westfield La Maquinista.

#LI-JM1 #LI-Hybrid

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call [phone] if you need a disability accommodation for any part of the employment process.

Solving complex challenges, delivering innovations that matter!

Novanta is a leading global supplier of core technology solutions that give medical, life science, and advanced industrial original equipment manufacturers a competitive advantage. We combine deep proprietary expertise and competencies in precision medicine, precision manufacturing, robotics and automation, and advanced surgery with a proven ability to solve complex technical challenges. This enables Novanta to engineer proprietary technology solutions that deliver extreme precision and performance, tailored to our customers’ demanding applications. The driving force behind our growth is the team of innovative professionals who share a commitment to innovation, the Novanta Growth System, and our customers’ success.

Novanta’s common shares are quoted on Nasdaq under the ticker symbol "NOVT".