Technical Support Engineer-remote

Fundació Cerc@; Málaga; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Product Manager to lead software integrations in a creative technology environment. This role offers significant freedom and responsibility, allowing you to shape product development while collaborating with various teams. You will manage backlogs, drive solutions, and represent customer perspectives for new integrations. With opportunities for growth within a global organization, this position promises a modern workplace, flexible hours, and a culture that encourages feedback and innovation. If you're ready to influence the future of technology in hospitality, this is the perfect opportunity for you.

Servicios

Flexible working hours

Access to Employee Assistance Programs

Regular company events

Opportunities for personal development

Formación

• 2-3 years in software product management or development focusing on integrations.
• Experience in story writing, sprint planning, and product management.

Responsabilidades

• Shape platform features and manage integration backlogs.
• Drive product development and manage communication across departments.

Conocimientos

Product Development

Analytical Skills

Leadership

Effective Communication

Problem Solving

Educación

Bachelor's Degree in a relevant field

Descripción del empleo

Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, and later evolving into a software provider for the consumer market, Shiji Group today comprises 5,000 employees across 80 subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Shiji is committed to connecting the global hospitality business by providing an integrated suite of technological solutions that enable hotel, retail, food, and entertainment companies to better connect with their guests.

Job Responsibilities :

• Utilize industry experience and knowledge to shape the platform and prioritize backlog.
• Create and maintain a defined initiative backlog of features for integrations of all types in Shiji Enterprise Platform.
• Maintain an overview of feature delivery including progress, dependencies, and delivery dates.
• Participate in defining priority and order of feature development for the product.
• Lead theoretical and conceptual presentations, discussions, and dialogues; and provide business and practical context to enable decision-making and design conclusions.
• Participate in strategic discussions, adding perspective and vision for the product's growth.
• Manage communication across departments to facilitate an efficient working environment, removing roadblocks.
• Drive personal professional development by actively seeking to increase knowledge, experience, or exposure to new ideas or information.
• Own and resolve complex problems demonstrating balanced judgment.
• Manage presentations to executive management, customers, or internal audiences regarding product direction or specific features.
• Represent the customer perspective for new integration requests, scope, and phases as needed.
• Collaborate closely with the Director of Integrations and other colleagues for priority understanding, planning, and capacity management.
• Manage deliverables, timelines, and core dependencies for fully functioning integrations.
• Analyze customer or vendor requests for new or improved integrations and recommend approval or rejection.
• Define scope of new integrations, decompose projects, and create backlogs of epics and stories.
• Plan and manage timelines for delivery.
• Maintain product backlog and manage sprint planning.
• Support development and QA throughout the sprint lifecycle.
• Possess responsibility, either dotted line or direct, for select Product Owners or Product Managers.

Qualifications :

• Ability to troubleshoot and resolve challenges independently by creating appropriate solutions.
• Demonstrated ability to drive product development forward.
• Confidence to suggest improvements and drive solutions to completion.
• Leadership qualities with adherence to policies and procedures.
• Ownership and accountability, proactively taking responsibility.
• High professionalism and accountability in actions, communication, and behavior.
• Effective communication skills tailored to management, colleagues, and reports.
• Analytical mindset capable of considering the big picture and paying attention to details.

Experience Required :

• 2-3 years in software product management, ownership, or development with a focus on integrations.
• Experience in story writing, sprint planning, refinement, release notes, and review presentations.
• 4-5 years in the hospitality industry involving product development, management, implementation, or support.
• Leadership or management experience with direct or dotted line reports.

Additional Information :

• Challenging and creative technology environment with significant freedom and responsibility.
• Encouragement of feedback and initiatives, with full ownership to influence the company's future.
• Opportunities for growth within the global organization and personal development.
• Flexible working hours and a modern workplace in a multinational office.
• Regular company events and access to various benefits and Employee Assistance Programs.