Technical Support Engineer-remote

Fundació Cerc@; Almería; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a skilled Product Manager to enhance their software solutions for the hospitality industry. This role involves shaping the product roadmap, managing integrations, and collaborating across departments to drive product success. You'll thrive in a dynamic environment that encourages creativity and ownership, with opportunities for professional growth within a global organization. If you're passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Servicios

Flexible working hours

Employee Assistance Programs

Regular company events

Access to location-based benefits

Formación

• 2-3 years of experience in software product management or ownership.
• Experience in story writing and sprint planning.

Responsabilidades

• Shape the platform and prioritize backlog based on industry knowledge.
• Manage communication across departments to facilitate an efficient working environment.

Conocimientos

Troubleshooting

Product Management

Communication

Analytical Skills

Leadership

Educación

Bachelor's Degree in Business or Technology

Herramientas

Agile Methodologies

JIRA

Descripción del empleo

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80 subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Job Responsibilities :

• Utilize industry experience and knowledge to shape the platform and prioritize backlog.
• Create and maintain defined initiative backlog of features for integrations of all types in Shiji Enterprise Platform.
• Maintain overview of feature delivery including progress, dependencies and delivery dates.
• Participate in defining priority and order of feature development for product.
• Lead theoretical and conceptual presentations, discussions and dialogue; and provide business and practical context that enables both decision and design conclusions.
• Participate in strategic conversations, adding perspective and vision for growing our product in the right way.
• Manage communication cross departmentally to facilitate an efficient working environment, removing any roadblocks.
• Drive your own professional advancement by actively seeking to increase knowledge, experience or exposure to new ideas or information.
• Own and resolve very complex problems in a way that demonstrates balanced judgment.
• Manage presentations to executive management, customers or internal audience of product direction or specific feature functionality.
• Execute role of customer representation as needed from product perspective for new integration requests, scope and phases.
• Work closely with Director of integrations and other integration colleagues for priority understanding, planning and capacity.
• Manage deliverables, timelines and any core dependencies for fully functioning features related to integrations.
• Analyze customer or vendor requests for new integrations or improvements to existing integrations and recommend for approval or rejection.
• Define scope of new integrations, decompose project and create backlog of epics and stories to complete integration.
• Manage the planning and timeline for estimated and on-time delivery.
• Maintain product backlog of stories, and manage sprint planning.
• Support development and QA throughout sprint lifecycle.
• Dotted line or direct responsibility for select Product Owners or Product Managers.

Qualifications :

• Excel in ability to troubleshoot and resolve challenges independently by creating solutions appropriate for all involved.
• Demonstrate ability to drive product forward.
• Confidence to make suggestions to achieve improvements, efficiencies and drive these solutions through to completion.
• Leadership qualities with ability to adhere to policy and procedure.
• Ownership and accountability; we look for someone who proactively takes ownership.
• Demonstrate a high level of professionalism and accountability in actions and communication and behavior at all times.
• Effectiveness in communication; understanding of how to communicate to executive management, colleagues, and also line reports.
• Analytical mindset, with ability to both take into account the big picture, and ensure future needs will align with current development work while also paying attention to the finer details.

Experience Required :

• 2-3 years of experience in software product management or product ownership or development area, with focus on integrations.
• Experience in story writing, sprint planning, refinement, writing of release notes and sprint review presentations.
• 4-5 years experience in hospitality industry either with product development, product management, implementations or support.
• Leadership or management experience with direct or dotted line reports.

Additional Information :

• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Feedback and initiatives are always welcome, you’ll also get full ownership to help shape the company's future.
• Opportunity to grow inside the global organization and develop yourself both professionally and personally.
• Flexible working hours and a modern workplace in one of our multinational offices.
• Regular company events & entertainments as well as access to various location-based benefits and Employee Assistance Programs.

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