Technical Support Engineer - Prisma Access

JR Spain; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading cybersecurity company in Madrid is seeking a skilled Technical Support Specialist. You will resolve complex customer issues, assist with configurations, and provide on-call technical support. Strong communication and experience with VPN solutions, firewalls, and network troubleshooting are essential. Join our innovative team and contribute to enhancing customer satisfaction in a collaborative environment.

Servicios

Flexible work arrangement

Learning opportunities

Employee-centric benefits

Formación

• Strong communication skills are essential for customer interactions.
• Experience with VPN solutions and authentication protocols required.
• Ability to troubleshoot complex networks is critical.

Responsabilidades

• Provide technical support to customers and partners.
• Assist with configurations and troubleshooting.
• Manage support cases efficiently.

Conocimientos

Strong communication skills

Experience with VPN solutions

Firewall management systems

Troubleshoot complex networks

Knowledge of multi-factor authentication

Virtualization experience (AWS, Azure)

Herramientas

Cisco products

Checkpoint products

Juniper products

Fortinet products

Descripción del empleo

Company Description

Our Mission at Palo Alto Networks is to be the cybersecurity partner of choice, protecting our digital way of life. Our vision is a safer and more secure world each day. We are committed to challenging and disrupting the status quo of cybersecurity, seeking innovators passionate about shaping the future.

FlexWork is our employee-centric approach to work, emphasizing flexibility, trust, and choice. We offer flexible benefits and learning opportunities tailored to employee needs.

Job Description

Your Career

You will work directly with customers to resolve complex post-sales issues, requiring in-depth analysis and evaluation of multiple factors. Your role involves technical discussions with diverse teams, translating complex issues for both technical and non-technical audiences. Quick thinking and effective support are essential, especially in high-pressure situations.

Office-based employees are expected to work four days in the office and one day remotely, fostering collaboration and relationship building.

Your Impact

• Provide technical support to customers and partners
• Assist with configurations, troubleshooting, and best practices
• Manage support cases efficiently
• Conduct fault isolation and root cause analysis
• Publish technical documentation and support bulletins
• Review and contribute to training materials and manuals
• Travel to customer sites as needed for critical issues
• Provide 24x7 on-call support when required

Qualifications

• Strong communication skills
• Experience with VPN solutions, IPSEC, PKI, SSL, TCP/IP, and authentication protocols
• Experience with firewall management systems
• Knowledge of multi-factor authentication security systems
• Understanding of security services like IDS/IPS and firewalls
• Ability to troubleshoot complex networks
• Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus
• Experience with Windows and Mac OS
• Familiarity with Cisco, Checkpoint, Juniper, Fortinet products is advantageous
• Occasional on-call support may be required

Our Team and Commitment

Our technical support team is vital to our success, ensuring customer satisfaction through ongoing support, product implementation, and issue resolution. We are trailblazers committed to innovation, diversity, and challenging the status quo in cybersecurity.