Technical Support Engineer, Linux & Mobile Telecom – Barcelona

TN Spain; España; A distancia; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Support Engineer to join their Customer Success team. This role is crucial for maintaining and supporting the company’s systems while ensuring high-quality service delivery. The ideal candidate will have extensive experience in customer-facing activities within the mobile and telecom sectors, alongside strong knowledge of networking and Linux systems. You will be responsible for managing product deployments and providing technical support both on-site and remotely. If you are a self-motivated problem-solver with excellent communication skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Formación

• 5+ years in customer-facing roles within mobile and Telco markets.
• Proficient in troubleshooting and customer support processes.

Responsabilidades

• Support and maintain the company’s systems and technical services infrastructure.
• Manage product deployments, including installation and configuration.

Conocimientos

Customer support processes

Networking (TCP/IP, switching, routing)

Linux/Unix systems

Problem-solving

Communication skills in English

Descripción del empleo

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Technical Support Engineer, Linux & Mobile Telecom – Barcelona, Spain

Client:

Location:

Spain, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.
They are looking for a Technical Support Engineer for a home office-based position.

Requirements:

1. About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
2. Knowledgeable in customer support processes, tooling, and troubleshooting
3. Knowledge in networking: TCP/IP, switching, routing – Must
4. Experience with Linux/Unix based systems – Must
5. Experience with load balancers, VM environments, NFV and SDN – advantage
6. Self-learning and self-motivated
7. Solve problems independently and creatively
8. Team player and capability working with international company teams remotely
9. Excellent communications skills in English (read and write)
10. Participate in On-call duty rotation
11. Travel up to 30%

Responsibilities:

1. The Technical Support Engineer is a key role in the Customer Success organization and is in charge of supporting, maintaining the company’s systems and supporting technical services infrastructure
2. Responsible for managing the deployments of products, including the installation, integration, configuration, and testing on customer’s sites and remotely
3. Provide customer support and technical issue resolution within the agreed SLA, on-site and remotely
4. Manage and oversee all the practical daily service tasks of solutions by responding quickly to malfunction-related calls, complaints, and queries with responsibility for incident, problem or change management at customer sites and remotely
5. Work independently to resolve time-critical production and deployment issues
6. Perform deployment tasks remotely and on customer sites
7. Responsible for all applications configuration according to the site and customer requirements
8. Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to customers