Technical Support Engineer - L3

Redis Labs; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the enterprise software industry is looking for a Technical Support Engineer to assist customers in troubleshooting and resolving software issues, manage critical technical situations, and provide solutions through collaboration with engineering teams. Ideal candidates should have over five years of experience in enterprise software, expertise in cloud environments, and proficiency in scripting languages.

Formación

• At least five years of relevant experience in the enterprise software industry.
• Strong background in scripting or programming languages.
• Working knowledge of Cloud-based and On-premise environments.

Responsabilidades

• Troubleshoot and resolve complex software issues for customers.
• Manage critical customer issues and facilitate communication among teams.
• Provide technical expertise during testing, deployment, and upgrades.

Conocimientos

Technical problem-solving

Communication skills

Scripting or programming

Multi-tasking

Networking (TCP/IP)

Educación

Bachelor of Science in Computer Science or Information Systems

Herramientas

Linux/Unix

Kubernetes

Redis

Descripción del empleo

• Work with customers to troubleshoot and resolve complex software issues : reproduce issues, replicate customer environments as needed.
• Document issues and contribute to internal team documentation.
• Collaborate with Engineering to provide solutions.
• Analyze performance questions related to the data path (including networks) for deployments in Cloud or On-premises environments.
• Provide technical expertise during testing, deployment, and upgrading of Redis software.
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
• Serve as the customer advocate for timely resolution of issues and handling escalations, helping customers maximize the value of their Redis subscription.
• Participate in new product development, customer training, and support activities.
• At least five years of relevant experience in the enterprise software industry.
• Strong background in scripting or programming languages.
• Working knowledge of Cloud-based and On-premise environments.
• Expertise in Linux / Unix and networking (TCP / IP).
• Proficiency in communication and presentation skills, both written and verbal (in English).
• Strong technical problem-solving and multi-tasking skills.
• High availability and commitment to customer success.

Preferred Qualifications

• Bachelor of Science in Computer Science or Information Systems.
• Experience with NoSQL databases, especially Redis.
• Experience with container orchestration environments like Kubernetes.

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