Technical Support Engineer - L3

Redis Labs; Castellón de la Plana; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the software industry, Redis Labs seeks a highly skilled Technical Support Engineer to join their team. The role involves troubleshooting complex issues, collaborating with engineering teams, and advocating for customer success in using Redis software. Ideal candidates will have robust experience in enterprise software with expertise in Linux, Cloud environments, and excellent communication skills.

Formación

• At least five years of relevant experience in the enterprise software industry.
• Strong background in scripting or programming languages.
• Working knowledge of Cloud-based and On-premise environments.

Responsabilidades

• Work with customers to troubleshoot and resolve complex software issues.
• Collaborate with Engineering to provide solutions.
• Manage critical customer issues and ensure timely resolution.

Conocimientos

Troubleshooting

Technical Problem-solving

Scripting

Communication

Educación

Bachelor of Science in Computer Science or Information Systems

Herramientas

Linux

Kubernetes

Descripción del empleo

• Work with customers to troubleshoot and resolve complex software issues : reproduce issues, replicate customer environments as needed.
• Document issues and contribute to internal team documentation.
• Collaborate with Engineering to provide solutions.
• Analyze performance questions related to the data path (including networks) for deployments in Cloud or On-premises environments.
• Provide technical expertise during testing, deployment, and upgrading of Redis software.
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
• Serve as the customer advocate for timely resolution of issues and handling escalations, helping customers maximize the value of their Redis subscription.
• Participate in new product development, customer training, and support activities.
• At least five years of relevant experience in the enterprise software industry.
• Strong background in scripting or programming languages.
• Working knowledge of Cloud-based and On-premise environments.
• Expertise in Linux / Unix and networking (TCP / IP).
• Proficiency in communication and presentation skills, both written and verbal (in English).
• Strong technical problem-solving and multi-tasking skills.
• High availability and commitment to customer success.

Preferred Qualifications

• Bachelor of Science in Computer Science or Information Systems.
• Experience with NoSQL databases, especially Redis.
• Experience with container orchestration environments like Kubernetes.

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