Technical Support Engineer (IVK289)

First Point Group; Gijón; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A telecommunications firm is seeking an experienced L3 Technical Support Engineer in Gijón, Spain. You will provide Level 3 support for optical transport networks, particularly Nokia 1830 PSS platforms. The ideal candidate has over 5 years of experience, strong analytical skills, and must communicate effectively in Spanish and English. Preferred certifications include Nokia Optical Network Certification. This role offers a dynamic environment and focuses on troubleshooting and performance analysis.

Formación

• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Proficient in NFM-T or other network management platforms.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective actions.

Conocimientos

Advanced troubleshooting

Network performance analysis

Communication in Spanish

Analytical skills

Educación

Bachelor's degree in Telecommunications or related field

Herramientas

NFM-T

Nokia 1830 PSS

Descripción del empleo

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

- Provide Level 3 technical support for optical transport network incidents and service interruptions.
- Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.




- Conduct alarm and fault analysis, implement corrective and preventive actions.
- Use NFM-T or similar tools for network performance monitoring and troubleshooting.
- Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

- Bachelor's degree in Telecommunications, Electronics, or related field.
- Minimum of 5 years of experience in L3 technical support.
- Solid hands-on experience with Nokia 1830 PSS .
- Deep knowledge of DWDM, GMPLS, and OTN technologies.
- Proficient in NFM-T or other network management platforms.
- Strong analytical and problem-solving skills.
- Excellent communication skills in Spanish.
- English proficiency (Intermediate to Advanced Technical Level).
- Must currently reside in Spain .

Preferred Certifications:

- Nokia Optical Network Certification (ONC) or equivalent.
- ITIL Foundation Certification (for incident and change management).

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/217448302/technical-support-engineer-ivk289-gijon/?utm_source=html