Technical Support Engineer Barcelona, Spain

Genesis Tech; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Support Engineer, where your passion for technology will thrive. In this full-time role, you will provide essential technical support, troubleshoot complex network issues, and deliver training to clients. With a focus on innovation in home technology, you will be part of a dynamic team dedicated to transforming the way we live and work. If you are detail-oriented and enjoy collaborating with others, this is the perfect opportunity to grow your career in a leading firm. Embrace the future of technology and make a significant impact in a vibrant and supportive environment.

Servicios

Growth opportunities

Innovative work environment

Office located in Castelldefels

Formación

• Expertise in network troubleshooting and setup of complex systems.
• Experience with Wireshark and Metageek tools for network analysis.

Responsabilidades

• Provide technical support and customer service on a daily basis.
• Conduct training and maintain equipment for showrooms.

Conocimientos

Networks

Troubleshooting network problems

Wireshark

Metageek

WiFi 6

VPN

VLAN

Wireless environment

KNX

Setup a full system (router, switches, access points, PDU)

Descripción del empleo

Genesis Home Technology Architects, a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you!

Role Description

This is a full-time role for a Technical Support Engineer located in Castelldefels. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, training, and customer service on a day-to-day basis.

Technical Knowledge & Skills Requirements:

• Networks
• Setup a full system (router, switches, access points, PDU)
• VLAN
• VPN
• IGMP
• STP
• Wireless environment
• Bands, channels, bandwidth
• WiFi 6
• Troubleshooting network problems
• Wireshark, Metageek
• KNX

Basic Functions:

• Process RMAs
• Reply to support tickets
• Organize equipment shipping and pickup
• Test returned equipment
• Coordinate with manufacturers for solutions
• Maintain and update showrooms
• Training Center Maintenance

Other Functions:

• Conduct online and in-person training
• Build and document rack systems
• Product Feature testing

Language Preferences:

Preferential: French / Italian / German / Portuguese

We Offer:

• An innovative environment where technology transforms how we live, work, and play.
• Growth opportunities in a leading company in premium home technology.
• Office located in Castelldefels

Interested in joining our Tribe and being part of the future of home technology?

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