Technical Support Engineer — AI Startup with Ownership

Happyrobot Inc.; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

HappyRobot is seeking a Technical Support Associate to assist customers and internal teams. You will troubleshoot issues, ensure smooth product usage, and work with engineering to resolve complex problems.

You will also help maintain and improve support documentation to enhance the customer experience. The role requires solid communication skills, one year of technical experience, and a proactive, customer-focused mindset.

Formación

• 1+ years of experience in a technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience documenting solutions, writing user guides, or contributing to knowledge bases.
• Familiarity with ticketing systems and customer support tools.
• Ability to explain technical concepts to non-technical users.
• Proactive and customer-focused mindset.

Responsabilidades

• Provide first-line technical support.
• Diagnose and troubleshoot software, hardware, and system issues.
• Guide customers through product setup, configuration, and best practices.
• Escalate complex technical issues to the engineering team while ensuring timely resolution.
• Maintain detailed records of customer interactions and solutions in the support system.
• Create, update, and improve technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and suggest product improvements.
• Collaborate with cross-functional teams to enhance customer experience.

Conocimientos

Technical troubleshooting

Documentation

Customer communication

Ticketing systems

Problem solving

Descripción del empleo

HappyRobot is seeking a Technical Support Associate to assist customers and internal teams. You will troubleshoot issues, ensure smooth product usage, and work with engineering to resolve complex problems.

You will also help maintain and improve support documentation to enhance the customer experience. The role requires solid communication skills, one year of technical experience, and a proactive, customer-focused mindset.