AI Platform Technical Support Engineer (Equity)

HappyRobot; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top-tier compensation including equity

Ownership and autonomy in projects

Opportunity to work in a high-growth startup

Descripción de la vacante

HappyRobot, based in Madrid, is looking for a Technical Support Associate to deliver exceptional support to customers and internal teams. The role involves troubleshooting technical issues, guiding customers through product setup, and maintaining support documentation.

The ideal candidate has at least 1 year of experience in a technical role, strong communication skills, and proficiency in documenting solutions. The position offers competitive compensation and the chance to work in a rapidly growing AI startup.

Formación

• 1+ years of experience in a technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.

Responsabilidades

• Provide first-line technical support.
• Diagnose and troubleshoot software, hardware, and system issues.
• Guide customers through product setup and best practices.

Conocimientos

Troubleshooting and problem-solving

Excellent communication skills

Documenting solutions

Familiarity with ticketing systems

Ability to explain technical concepts

Descripción del empleo

HappyRobot, based in Madrid, is looking for a Technical Support Associate to deliver exceptional support to customers and internal teams. The role involves troubleshooting technical issues, guiding customers through product setup, and maintaining support documentation.

The ideal candidate has at least 1 year of experience in a technical role, strong communication skills, and proficiency in documenting solutions. The position offers competitive compensation and the chance to work in a rapidly growing AI startup.