Technical Support Engineer

JR Spain; Vitoria; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology company is seeking a proactive and technically skilled Product Support Engineer to assist clients in effectively implementing their solution. Responsibilities include resolving technical issues, communicating with users, and participating in product meetings. Candidates must be fluent in both English and Russian, possess a strong technical background, and demonstrate reliability and energy in managing diverse tasks.

Servicios

30 days off

Company subsidized medical insurance

100% paid telemedicine plan

Home Office Setup Assistance

English learning courses reimbursement

Professional education reimbursement

Gym or swimming pool reimbursement

Co-working space allowance

Formación

• Prior experience in a similar role or area.
• Solid understanding of web technologies; experience in product development or coding is a bonus.

Responsabilidades

• Assist clients in integrating our solution into their websites.
• Respond to user inquiries with clear, thorough explanations.
• Manage a public helpdesk by creating answers to frequently asked questions.

Conocimientos

Fluency in English

Fluency in Russian

Attention to Detail

Energy & Proactivity

Descripción del empleo

Job Description:

Highlights

• Working hours: 10:00 AM to 7:00 PM EST (New York time)

About Us

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations, including UNICEF, The Obama Foundation, and the Alzheimer's Association.

About The Role

We are seeking a proactive and technically skilled Product Support Engineer to join our team. Your primary responsibilities will include assisting clients with implementing our solution, resolving technical issues, and ensuring effective communication between users and our product team.

Key Responsibilities

• Assist clients in integrating our solution into their websites, including platforms like Wix, WordPress, etc.
• Reproduce system issues and create detailed bug reports for the development team.
• Respond to user inquiries with clear, thorough explanations and help them find solutions.
• Participate in product meetings, providing feedback based on customer experiences.
• Manage a public helpdesk by creating answers to frequently asked questions.
• Tag incoming emails, collect feedback, and document recurring issues in the knowledge base.
• Support colleagues from other teams in resolving product-related questions or issues.

Skills and Qualifications

• Fluent in English and native Russian: Near-native spoken and written English skills are essential for effective communication.
• Relevant Experience: Prior experience in a similar role or area.
• Technical Background: A solid understanding of web technologies; experience in product development or coding is a bonus.
• Attention to Detail: Ability to identify underlying issues and provide thoughtful solutions.
• Energy & Proactivity: Enthusiastic, proactive, and capable of managing a dynamic workload.
• Reliability: Ability to follow through on commitments and maintain a consistent work style.

Benefits

• 30 days off
• Company subsidized medical insurance
• 100% paid telemedicine plan
• Home Office Setup Assistance
• English learning courses (50% reimbursement, up to $1,000 annually)
• Relevant professional education (50% reimbursement, up to $1,500 annually)
• Gym or swimming pool (50% reimbursement, up to $500 annually)
• Co-working space allowance (up to $250 monthly)
• Remote working

Note: All official correspondence from Fundraise Up will originate from the @fundraiseup.com domain. Exercise caution with emails claiming to be from our company.