Technical Support Engineer

iF returns; Valladolid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

iF returns is seeking a customer-oriented support engineer to join their expanding tech team. This role involves diagnosing technical issues, collaborating with cross-functional teams, and serving as a key escalation point for high-value customer resolutions. The company offers remote work flexibility and a performance-based bonus.

Servicios

Base salary + performance bonus

Remote working and flexible schedule

Continuous and steep learning curve

Formación

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service focus.
• Ability to work cross-functionally with various teams.

Responsabilidades

• Analyze and resolve technical incidents reported by customers.
• Work with development teams for incident escalation.
• Communicate with support teams to prioritize ticket handling.

Conocimientos

Technical troubleshooting

Customer service orientation

Communication

Problem-solving

Descripción del empleo

iF has developed a platform that leverages data to solve the pressing issue of the high percentage of merchandise returns in eCommerce. Our software-based solution offers retailers a profitable and sustainable approach to reverse logistics, minimizing the cost of returns, and reducing waste that ends up in landfills.

Through our advanced technology, we enable retailers to process eCommerce and Marketplace returns in an efficient and cost-effective manner while enhancing the customer experience through store credit and exchange incentivization.

Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience for brands. We collect and analyze unlimited data and insights to provide retailers with actionable levers to improve revenues and sustain a green post-purchase process.

Our returns portal enables brands to connect deeper with their customers and minimize their carbon footprint, making a positive impact on the environment while driving profitability.

About the position :

We're growing fast, innovating faster, and are currently expanding our tech team. We are looking for a technically savvy and customer-oriented support engineer responsible for analyzing, diagnosing, and resolving customers' technical issues.

You will work closely with the support team and other cross-functional teams (Sales, Engineering, Operations, etc.) to help drive function-level initiatives at the company level. You will also serve as the primary escalation point for resolving complaints and issues from high-value customers.

Main Responsibilities :

• Perform diagnosis of technical incidents reported by customers.
• Escalate incidents to internal development teams.
• Support the development team in building and implementing minor changes and hotfixes.
• Communicate with the Customer Support team to prioritize ticket handling and notify resolutions.

Required Skills :

Technical troubleshooting skills, customer service orientation, communication skills, ability to work cross-functionally, problem-solving skills.

Why work with us?

• Work in the leading returns management solution in Europe.
• Base salary + performance bonus.
• Continuous and steep learning curve.
• Opportunities for innovation in data analysis and AI applications.
• Remote working and flexible schedule.
• Talented, motivated, and interesting co-workers.