Technical Support Engineer -

iF returns; Tarragona; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Une entreprise innovante dans la gestion des retours en ligne recherche un Support Engineer passionné par la technologie et orienté client. Le rôle implique le diagnostic et la résolution d'incidents techniques, avec opportunités d'intégrer des changements et d'améliorer l'expérience des clients. Vous rejoindrez une équipe dynamique dans un environnement de travail flexible et collaboratif, contribuant à la croissance d'une solution leader en Europe.

Servicios

Travail à distance et horaire flexible

Salaire de base + bonus de performance

Opportunités d'innovation dans l'analyse de données et l'IA

Formación

• Compétences techniques pertinentes.
• Approche centrée sur le client.

Responsabilidades

• Diagnostiquer les incidents techniques signalés par les clients.
• Coordonner avec l'équipe de support pour prioriser le traitement des tickets.

Conocimientos

Technical skills

Customer-focused approach

Descripción del empleo

iF has developed a platform that leverages data to solve the pressing issue of the high percentage of merchandise returns in eCommerce. Our software-based solution offers retailers a profitable and sustainable approach to reverse logistics, minimizing the cost of returns, and reducing waste that ends up in landfills.

Through our advanced technology, we enable retailers to process eCommerce and Marketplace returns in an efficient and cost-effective manner while enhancing the customer experience through store credit and exchange incentivization.

Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience for brands. We collect and analyze unlimited data and insights to provide retailers with actionable levers to improve revenues and sustain a green post-purchase process.

Our returns portal enables brands to connect deeper with their customers and minimize their carbon footprint, making a positive impact on the environment while driving profitability.

About the position :

We're growing fast, innovating faster, and are currently expanding our tech team. We are looking for a technically savvy and customer-oriented support engineer responsible for analyzing, diagnosing, and resolving customers' technical issues. You will work closely with the support team and other cross-functional teams (Sales, Engineering, Operations, etc.) to drive function-level initiatives at the company level. You will also serve as the primary escalation point for resolving complaints and issues from high-value customers.

Main Responsibilities :

• Diagnose technical incidents reported by customers.
• Escalate incidents to internal development teams.
• Support the development team in building and implementing minor changes and hotfixes.
• Coordinate with the Customer Support team to prioritize ticket handling and communicate resolutions.

Required Skills :

Relevant technical skills and a customer-focused approach.

Why work with us?

• Work with the leading returns management solution in Europe.
• Base salary + performance bonus.
• Continuous and steep learning curve.
• Opportunities for innovation in data analysis and AI applications.
• Remote working and flexible schedule.
• Collaborate with talented, motivated, and dynamic colleagues.