Technical Support Engineer

Botpress; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading AI start-up is looking for a remote Technical Support Engineer to troubleshoot issues and communicate effectively with users. Candidates should have strong technical troubleshooting skills and experience with web technologies like TypeScript, Node.js, and React. This role offers a dynamic work environment and opportunities for growth, along with a competitive salary and flexible benefits.

Servicios

Competitive salary

Flexible benefits

Dynamic growing environment

Formación

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Good knowledge of English and French; bonus for Spanish, Portuguese or other languages.

Responsabilidades

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and escalate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.

Conocimientos

Technical troubleshooting skills

Understanding of TypeScript

Experience with Node.js

Knowledge of JavaScript

Familiarity with React

Ability to communicate clearly

Experience with APIs

Exposure to AI/LLMs

Descripción del empleo

Overview

Help bring AI agents to companies worldwide. Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.

This is a remote role open to candidates based in the European Union or United Kingdom.

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

What Defines You

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly
• Resourceful and inventive: you like tackling challenges and finding effective solutions
• Autonomous and proactive: you take initiative and are always looking for ways to improve things
• Curious and eager to learn: AI fascinates you, and you're excited to work with innovative technologies

Responsibilities

• Investigate and troubleshoot technical issues reported by customers
• Communicate clearly and effectively with users through chat, email, and video calls
• Reproduce bugs, document findings, and escalate when necessary
• Collaborate with engineering to surface recurring issues and suggest improvements
• Help maintain internal knowledge bases and contribute to external documentation
• Provide guidance on best practices, implementation details, and product usage
• Participate in team processes for support triage, handoffs, and follow-ups
• Continuously look for ways to improve the support experience and reduce friction for users

Requirements

• Strong technical troubleshooting skills and familiarity with modern web technologies
• Comfortable reading and understanding TypeScript, Node.js, JavaScript, and React
• Clear and empathetic communicator
• Able to stay calm and think critically when working through complex problems
• Experience working with APIs, logs, and cloud-based tools
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

Benefits

• Work at the forefront of AI-powered automation in a fast-growing start-up
• Grow in a dynamic and stimulating environment
• Competitive salary and flexible benefits to support your well-being