Technical Support Engineer

Devo; Sevilla; A distancia; EUR 21.000 - 23.000; Jornada completa

Descripción de la vacante

A leading cloud-native analytics company is seeking a Technical Support Engineer to provide remote support to customers. This entry-level, full-time position is based in Spain and involves diagnosing and troubleshooting issues while maintaining effective communication with clients. Ideal candidates are customer-focused with a degree in a technical field and proficient in both Spanish and English. The company offers numerous benefits, including medical insurance and flexible working options.

Servicios

Medical insurance

Life insurance

Meal vouchers

Childcare vouchers

Employee referral bonuses

Stock options

Diversity initiatives

Formación

• Strong customer focus and dedication.
• Effective communication and interpersonal skills.
• Ability to organize and prioritize tasks.

Responsabilidades

• Perform remote customer support.
• Install and configure applications.
• Monitor and maintain the Devo platform.
• Troubleshoot and resolve issues.
• Establish good relationships with customers.

Conocimientos

Customer focus

Effective communication

Analytical skills

Knowledge of computer systems

Familiarity with Cloud platforms

Hands-on experience with Linux

Experience with SQL

Native-level proficiency in Spanish

Educación

BS/BA degree in a technical field

Descripción del empleo

Get AI-powered advice on this job and more exclusive features. Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers real-time visibility, high-performance analytics, scalability, multi-tenancy, and low TCO crucial for monitoring and securing business operations as enterprises shift to the cloud. Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at [Link].

Summary

As a Technical Support Engineer, you will provide remote support to customers through various channels such as web, email, chat, and phone. You will research, diagnose, troubleshoot, and resolve issues while managing customer expectations. This position is part of the EMEA team within a 24/7/365 support organization.

Responsibilities

1. Perform remote customer support.
2. Install and configure applications.
3. Monitor and maintain the Devo platform and software products.
4. Maintain effective communication with customers via web, email, and phone.
5. Prioritize and manage workflow.
6. Troubleshoot, diagnose, and resolve issues.
7. Maintain procedural documentation and reports.
8. Learn and adapt to changing technologies.
9. Respond to customer calls and emails regarding issues.
10. Establish and maintain good relationships with customers and professionals.

Requirements

• BS/BA degree in a technical field or equivalent experience.
• Strong customer focus and dedication.
• Effective communication and interpersonal skills.
• Strong analytical skills for diagnosing and troubleshooting.
• Ability to organize and prioritize tasks.
• Good knowledge of computer systems.
• Familiarity with Cloud platforms (e.g., AWS GovCloud, CloudOne).
• Hands-on experience with Linux and Windows servers.
• Experience with database and big data query languages (e.g., SQL, SPL, Linq).
• Native-level proficiency in Spanish and professional English skills.
• Desired: Experience with SIEM and/or SOC.

Why Work at Devo?

If you're passionate about security operations, data analytics, or enterprise IT infrastructure, join us to work on innovative products that address real-world challenges. We offer career growth opportunities, including technical certifications, personal development plans, and internal mobility.

We promote work-life balance with flexible, remote working options in a multicultural environment. Benefits include medical insurance, life insurance, meal vouchers, commuting and childcare vouchers, employee referral bonuses, stock options, and diversity initiatives.

Additional Details

Position: Entry level, full-time, based in Madrid, Spain.

Salary: €21,000 - €23,000.

Apply now to join our team and contribute to secure digital transformations!