Technical Support Engineer

Devo; Marbella; Presencial; EUR 21.000 - 23.000; Jornada completa

Descripción de la vacante

A leading cloud-native logging and security analytics company is seeking a Technical Support Engineer for its EMEA team. The role involves providing remote support, troubleshooting technical issues, and maintaining communication with customers. This opportunity is perfect for an entry-level candidate looking to grow in the IT industry within a multicultural environment.

Servicios

Flexible working conditions

Company-paid job-related technical certifications

Medical health insurance

Life insurance

Meal vouchers

Employee Stock Option Plan

Formación

• Focus on customer support and resolution of technical issues.
• Ability to prioritize tasks and manage workflow.
• Familiarity with big data query languages.

Responsabilidades

• Provide remote support and troubleshooting for customers.
• Install and configure software applications.
• Maintain comprehensive communication with customers through various platforms.

Conocimientos

Analytical skills

Troubleshooting

Communication

Educación

BS / BA degree in a technical field

Herramientas

Linux

Windows

SQL

Cloud platforms

Descripción del empleo

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Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multi-tenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at Summary

As a Technical Support Engineer provides remote support to customers through different channels like web, email, chat, phone and other as needed. Able to research, diagnosis, troubleshoot and resolve issues while properly managing customer expectations. This position is for the EMEA team within a cross-regional 24 / 7 / 365 support organization.

Responsibilities

• Perform remote customer support.
• Install and configure applications.
• Monitor and maintain the Devo platform and / or software product.
• Maintain effective communication with customers through different channels like web, email, and phone.
• Prioritizing and managing the workflow.
• Troubleshooting, diagnosing, and resolving issues.
• Maintaining procedural documentation and reports.
• Ability to learn and work on changing technologies.
• Respond to customer calls, emails and act accordingly regarding issues.
• Establish and maintain good working relationships with customers and other professionals.

Requirements

• BS / BA degree in a technical field, or equivalent experience.
• Strong focus and dedication to customers.
• Effective written and verbal communication and interpersonal skills.
• Strong analytical approach for diagnosing and troubleshooting to resolve technical problems and issues.
• Demonstrated ability to organize and prioritize tasks and communications to meet resolution times.
• Strong troubleshooting, diagnosing skills to resolve technical issues.
• Good knowledge of computer systems.
• Familiar with Cloud platforms (i.e. AWS GovCloud, CloudOne).
• Hands on admin experience with Linux and Windows based servers.
• Hands on experience with database and / or big data query languages (i.e SQL, SPL, Linq)
• Experience with syslog.
• Native-level proficiency in Spanish and Professional English proficiency.
• Desired experience with SIEM and / or with a SOC.

WHY WORK AT DEVO?

• Focus on Security and Data Analytics : If you’re passionate about security operations, data analytics, or enterprise-level IT infrastructure, we will offer you a chance to be part of a platform that helps organizations monitor and secure their systems in an increasingly digital world. You will have the opportunity to work with innovative products that solve real-world challenges.
• Career growth : You’ll join a company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. To grow as a professional our development programs include :
• Company-paid job-related technical certifications.
• Personal development plans based on career paths.
• Full support for internal job movements as part of career development.
• Work-Life Balance : We promote a healthy work-life balance with flexible working conditions, including remote work opportunities.
• Multicultural environment : With offices and clients globally, we offer a chance to work in a multicultural environment, giving our employees international exposure and the opportunity to collaborate across regions.
• Medical health insurance : at Devo, we believe in taking care of not just our employees, but also their families
• Life insurance.
• Meal vouchers, commuting allowance, and childcare vouchers.
• Employee referral program — get a bonus for helping friends get jobs at Devo!
• Employee Stock Option Plan
• Gender and diversity initiatives to increase visibility, inclusion and sense of belonging

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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