Technical Support Engineer

iF returns; Málaga; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading tech company in returns management located in Málaga is seeking a technically savvy and customer-oriented support engineer. This role involves diagnosing technical issues for customers and collaborating with cross-functional teams to resolve complaints. The position offers a base salary plus performance bonus, opportunities for innovation, and a flexible remote working schedule. Ideal for those who thrive in a dynamic and growing environment.

Servicios

Base salary + performance bonus

Continuous learning opportunities

Flexible schedule

Remote work

Formación

• Technically savvy with strong problem-solving skills.
• Ability to work collaboratively with various teams.
• Excellent communication skills.

Responsabilidades

• Diagnose technical incidents reported by customers.
• Escalate incidents to internal development teams.
• Support the development team in implementing changes.

Descripción del empleo

iF has developed a platform that leverages data to solve the pressing issue of the high percentage of merchandise returns in eCommerce. Our software-based solution offers retailers a profitable and sustainable approach to reverse logistics, minimizing the cost of returns, and reducing waste that ends up in landfills.

Through our advanced technology, we enable retailers to process eCommerce and Marketplace returns in an efficient and cost-effective manner while enhancing the customer experience through store credit and exchange incentivization.

Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience for brands. We collect and analyze unlimited data and insights to provide retailers with actionable levers to improve revenues and sustain a green post-purchase process.

Our returns portal enables brands to connect deeper with their customers and minimize their carbon footprint, making a positive impact on the environment while driving profitability.

About the position :

We're growing fast, innovating faster, and are currently expanding our tech team. We are looking for a technically savvy and customer-oriented support engineer to analyze, diagnose, and resolve customers' technical issues. You will work closely with the support team and other cross-functional teams (Sales, Engineering, Operations, etc.) to drive initiatives at the company level. You will also serve as the primary escalation point for resolving complaints and issues from high-value customers.

Main Responsibilities :

• Diagnose technical incidents reported by customers.
• Escalate incidents to internal development teams.
• Support the development team in building and implementing minor changes and hotfixes.
• Communicate with the Customer Support team to prioritize ticket handling and notify resolutions.

Required Skills :

Details on required skills are not provided in the original description.

Why work with us?

• Work in the leading returns management solution in Europe.
• Base salary + performance bonus.
• Continuous and steep learning curve expected.
• Opportunities for innovation in data analysis and AI applications.
• Remote working and flexible schedule.
• Expect talented, motivated, intense, and interesting colleagues.

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