Technical Support Engineer

iMin Technology; Madrid; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled Technical Support Engineer to bridge the gap between internal teams and customers. This role involves troubleshooting Android OS systems, SDK integration, and hardware issues, ensuring seamless implementation of solutions. You'll deliver technical workshops, create documentation, and support product improvements based on customer feedback. Join a dynamic team that values problem-solving and customer success in a fast-paced environment, where your contributions will directly impact client satisfaction and product excellence.

Formación

• 3+ years of experience in technical support or similar role.
• Strong hands-on experience with Android OS and SDK integration.

Responsabilidades

• Provide on-site and remote technical support for Android OS systems.
• Assist in the installation and validation of products at customer sites.

Conocimientos

Android OS integration

SDK / APK development

web technologies

hardware troubleshooting

problem-solving

Educación

Bachelor’s degree in Electronics Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Software Engineering

Herramientas

Android Studio

SDK / API

Descripción del empleo

Join to apply for the Technical Support Engineer role at iMin Technology .

This range is provided by iMin Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK / APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities

• Technical Support & Troubleshooting :

Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).

• Diagnose and troubleshoot issues across software, application, and hardware layers.
• Assist customers with Android Studio builds, SDK / API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing :

Assist in the installation, configuration, and validation of products at customer sites.

• Perform field testing to verify connectivity (WiFi / BT / USB) and performance of integrated solutions.
• Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement :

Deliver technical workshops, training sessions, and onboarding support to ensure customer success.

• Create technical documentation, integration guides, and troubleshooting manuals.

Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.

• Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.

Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.

• Support internal testing and validation of new features and product releases.

Requirements

• Bachelor’s degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline.
• At least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK / API integration.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries : Appliances, Electrical, and Electronics Manufacturing

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